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laptop keyboard problem


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#1
bobmart32

bobmart32

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OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6-3152nr Notebook PC
System Type x64-based PC
Processor Intel® Core™ i5 CPU M 460 @ 2.53GHz, 2534 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.23, 10/21/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "6.1.7600.16385"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 1.62 GB
Total Virtual Memory 7.60 GB
Available Virtual Memory 4.87 GB
Page File Space 3.80 GB
Page File C:\pagefile.sys

Keyboard:
Description Standard PS/2 Keyboard
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID ACPI\PNP0303\4&2B18741B&0
Number of Function Keys 12
I/O Port 0x00000060-0x00000060
I/O Port 0x00000064-0x00000064
IRQ Channel IRQ 1
Driver c:\windows\system32\drivers\i8042prt.sys (6.1.7600.16385, 103.00 KB (105,472 bytes), 7/13/2009 6:19 PM)

Description Microsoft Hardware USB Keyboard
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID USB\VID_045E&PID_0745&MI_00\7&314FC907&0&0000
Number of Function Keys 12
Driver c:\windows\system32\drivers\hidusb.sys (6.1.7600.16385, 29.50 KB (30,208 bytes), 7/13/2009 7:06 PM)

Alright, so here's the problem. certain keys on my keyboard will not work, and gets worse everytime I restart it. at first, it was the 'R' key, now it's the "T" and "G" and "B" key. They won't type anything and every once in a while if I press them, a new tab will appear, or the calculator will appear or something.

However, the keyboard works PERFECTLY, if I press f12, and turn the hp WLAN assistant off. So therefore, I can type just fine as long as I am not connected to the internet...through HP's WLAN at least...which is odd because if I disconnect the router or turn off internet through any other method, my keyboard still messes up. Even when i do connect to the internet, through a cable or something, it still works AS LONG as I shut off WLAN.
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#2
phillpower2

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Hi bobmart32 :D
If the computer is under warranty I recommend you return it and let the supplier rectify the issue, it may be that the wifi card is faulty and is interfering with the keyboard functions, if you open the laptop you may void the warranty.
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#3
bobmart32

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Hi bobmart32 :D
If the computer is under warranty I recommend you return it and let the supplier rectify the issue, it may be that the wifi card is faulty and is interfering with the keyboard functions, if you open the laptop you may void the warranty.

but this a new thing though. i never dropped it so, wat happened?
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#4
phillpower2

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but this a new thing though. i never dropped it so, wat happened?

What is new the laptop or the issue you are having with it, things can fail without being banged or dropped especially if they have electricity of some sort going through them, have you checked for malware, see text below;

If you suspect your system may have a malware issue I suggest you check out the self help guide at the malware forum http://www.geekstogo...cleaning-guide/ if after following the guide you believe your system may still be infected you need to start a new topic there and not post any malware logs on this forum as they are not used here, provide them with a link to this thread to show them what if any steps have been taken. Once you get the all clear from the malware guys if the issue is not resolved return here and someone will assist you.
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