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Can't upgrade iTunes and Firefox[RESOLVED]


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#1
tomjmy

tomjmy

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I am having a problem when I try to upgrade to Firefox 1.04, and to the new iTunes 4.8. I am also having a problem when I try to shut down or restart my computer. It takes about 5 minutes for the computer to turn off. I am running the latest Windows XP and use the latest Norton Firewall.

The specifics:

Firefox: version 1.02 works fine. When I installed 1.03 and 1.04, I can't seem to connect to the internet, and no pages come back. I occasionally get a Norton Firewall message that asks if I want to Automatically permit Firefox to to access the internet. I click yes, but never get any connection. My solution has been to reinstall v1.02

iTunes: I installed version 4.8 and it seemed to work fine on the initial installation. Now when I start the iTunes app, I see iTunes.exe in the task manager, but the application never launches. I tried to reinstall the previous version, but can't. I also intermittently see the same Norton Firewall message that asks if I want to Automatically permit iTunes to to access the internet. I click yes, but never get the application to launch.

Here is the hijackthis file. Does anyone see anything suspicious here that could explain why I am having these problems?

Thank you so much for your help.
Tommy

Logfile of HijackThis v1.99.1
Scan saved at 1:47:53 PM, on 5/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Personal Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton

AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\iTunes\iTunes.exe
C:\WINDOWS\system32\QuickTime\QuickTimeUpdateHelper.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\My

Documents\HijackThis\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL = http://www.fujitsupc.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext

= http://www.fujitsupc.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -

C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-

298DDF1699E1} - C:\Program Files\Common Files\Symantec

Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-

7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton

AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Personal Firewall - {0B53EAC3-8D69-4b9e-9B19

-A37C9A5676A7} - C:\Program Files\Common Files\Symantec

Shared\AdBlocking\NISShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI

Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program

Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [LoadFujitsuQuickTouch] C:\Program

Files\Fujitsu\Application Panel\QuickTouch.exe
O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program

Files\Fujitsu\BtnHnd\BtnHnd.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS

Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1

\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program

Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program

Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program

Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-

00401C608501} - C:\Program Files\Java\jre1.5.0_02

\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-

11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02

\bin\npjpi150_02.dll
O9 - Extra button: (no name) - {1ACA1340-A5B4-4ADF-AC88-

DACB0068F397} - (no file) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.fujitsupc.com/
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -

http://bin.mcafee.co...ed/mcinsctl/en-

us/4,0,0,76/mcinsctl.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money

Charting) - http://fdl.msn.com/p...13/invinstl.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} -

http://a1540.g.akama...tall.info.apple.

com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall

Control) -

http://a840.g.akamai...call.trendmicro

.com/housecall/xscan53.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money

Charting) - http://moneycentral....bs/pmupdate.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -

http://download.mcaf...red/mcgdmgr/en-

us/1,0,0,19/mcgdmgr.cab
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime

Environment 1.4.0_01) -
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan

Class) - http://download.mcaf...iss-loc/vso/en-

us/tools/mcfscan/2,0,0,4399/mcfscan.cab
O23 - Service: Ati HotKey Poller - Unknown owner -

C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -

C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program

Files\Norton Personal Firewall\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -

Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton

AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service

(NPFMntor) - Symantec Corporation - C:\Program Files\Norton

SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) -

Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program

Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec

Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) -

Symantec Corporation - C:\Program Files\Common Files\Symantec

Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation

- C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -

C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32

\wltrysvc.exe
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#2
greyknight17

greyknight17

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Welcome to GTG.

Please make sure that Word Wrap is turned OFF in Notepad next time. As you can see the formatting it creates makes it hard for us to read it here.

OK, your log looks clean. It's most likely Norton FIrewall like you said. I have said this to many users and will say the same to you. Norton Firewall can be a pain sometimes. Try disabling it and see if you can go online with Firefox. I suggest getting rid of Norton and use the free version of ZoneAlarm instead.
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#3
tomjmy

tomjmy

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Thank you very much for the reply! Most appreciated.

Tomjmy
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#4
tomjmy

tomjmy

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Just as a PostScript to this problem, I changed the setting on the Norton Firewall level from Medium to Low, based on a suggestion from another website. No more problems with Firefox 1.04 or iTunes. I hope this does not make me more succeptible to other viruses or malware, but the firewall was definitely the problem.

Thanks
Tomjmy
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#5
greyknight17

greyknight17

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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