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ntldr is missing!


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#1
hank00

hank00

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hello and thank you for any help anyone can offer me. i was recently infected with a virus (unknown) and used avast anti-virus (free version) to remove it. the anti-virus informed me i needed to reboot for changes to take affect and i proceeded to do so. after i did a reboot my computer seems to be stuck on ntldr is missing press ctrl+alt+del to restart. i did not back up my files like an idiot and i am worried i might lose all my data. can this problem be solved without LOSING ALL MY DATA (pics, docs, etc). again thank you for your help. i am using a everex cpu w/ windows xp home edition operating system. i dont have an original xp disc.
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#2
JSntgRvr

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Hi, :D

:D

Lets give this a try throughout an External Environment, which simply means you will need to burn a boot CD with especial tools. You will also need a flash drive to move information from the troubled computer to a working computer. It is the only way we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.
  • Download OTLPEStd.exe to your desktop. NOTE: This file is 93.5MB in size so it may take some time to download.
  • Once downloaded, insert a blank CD in your burner and click on OTLPEStd.exe.The executable includes the OTLPE_New_Std.iso and a copy of imgburn, a program to burn .iso files. When executed, the application will extract both and start the burning process automatically.
  • Once the CD is burned, boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All
    • Under the Custom Scan box paste this in


      /md5start
      UXTHEME.DLL
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      winlogon.exe
      ntldr
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav

  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

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#3
hank00

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hello and first let me say thank you for your help. i have follow the above directions and when i click on the OTLPE icon, a browse folder window pops up. in the new window it states choose window directory then has these selections: my computer, ramdisk B:, local disk c:, reatogoPe X:
and shared doucments. i selected each one and selected enter on each one. each time a runScanner message appears. and it says no window installations found. ????. i am stuck on (double click OTLPE icon step) again thank you for your help with this matter.
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#4
hank00

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i also forgot to mention i am using a laptop computer.
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#5
JSntgRvr

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When choosing the Windows directory, select the Windows folder in the Local Disk C:. Let me know the outcome.

If unsuccessful, using "My Computer", are you able to see the files and folders in the Local C: drive?
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#6
hank00

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hello and thanks again for the help. when i select the windows folders in the local disk c: a bunch of files drop down. here are a few $hf_mig$, $ms131uninstall_kb893803v2$ and etc. all the files start with this $ symbol. when i select the c: folder i can see my programs and other stuff i downloaded onto my computer.
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#7
JSntgRvr

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hello and first let me say thank you for your help. i have follow the above directions and when i click on the OTLPE icon, a browse folder window pops up. in the new window it states choose window directory then has these selections: my computer, ramdisk B:, local disk c:, reatogoPe X:
and shared doucments. i selected each one and selected enter on each one. each time a runScanner message appears. and it says no window installations found. ????. i am stuck on (double click OTLPE icon step) again thank you for your help with this matter.

What happens when selecting the Local Drive Windows Folder in OTLPE. Do you still receive the same error message?
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#8
hank00

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hello again. when i click OTLPE and select local disk c: then select ok. this message pops up (no windows installations found)
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#9
JSntgRvr

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Download the enclosed file. [attachment=47711:QueryFolders.zip]

Save and extract its contents to the USB drive. Insert the USB drive into the troubled computer and boot to the OTLPE CD.

Using My Computer, navigate to the USB drive and double click on the Queryfolders.bat file. A log.txt will be created in the USB drive. Please post its contents in a reply.
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#10
hank00

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hello again and thanks for your help. i have posted the info you have requested. thanks

Volume in drive C has no label.
Volume Serial Number is 442C-9FE6

Directory of C:\

12/11/2009 08:57 AM <DIR> 6afaf888bdcdb620ac8c85
06/11/2010 11:42 AM <DIR> 8272adcb8ae8b0f4adb967
01/30/2011 08:01 PM <DIR> Documents and Settings
07/26/2010 10:10 PM <DIR> Hoyle
02/07/2010 01:16 PM <DIR> Hoyle FaceCreator
12/20/2010 07:24 PM <DIR> Legacy
01/31/2011 11:05 PM <DIR> Program Files
10/10/2009 04:22 PM <DIR> ProgramData
06/20/2009 06:19 AM <DIR> User
01/31/2011 10:54 PM <DIR> WINDOWS
0 File(s) 0 bytes
10 Dir(s) 20,049,231,872 bytes free
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6

Directory of C:\Windows

01/31/2011 10:54 PM <DIR> .
01/31/2011 10:54 PM <DIR> ..
01/12/2011 06:38 AM <DIR> $hf_mig$
04/11/2008 01:00 PM <DIR> $MSI31Uninstall_KB893803v2$
07/07/2009 08:55 PM <DIR> $NtServicePackUninstall$
04/11/2008 03:56 PM <DIR> $NtServicePackUninstallIDNMitigationAPIs$
04/11/2008 03:55 PM <DIR> $NtServicePackUninstallNLSDownlevelMapping$
08/10/2010 06:54 PM <DIR> $NtUninstallKB2079403$
08/10/2010 06:56 PM <DIR> $NtUninstallKB2115168$
09/15/2010 10:18 AM <DIR> $NtUninstallKB2121546$
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07/14/2010 07:21 AM <DIR> $NtUninstallKB2229593$
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08/13/2009 06:01 AM <DIR> $NtUninstallKB973354$
08/13/2009 06:01 AM <DIR> $NtUninstallKB973507$
10/17/2009 08:30 PM <DIR> $NtUninstallKB973525$
08/13/2009 06:00 AM <DIR> $NtUninstallKB973540_WM9$
11/25/2009 09:05 AM <DIR> $NtUninstallKB973687$
08/13/2009 05:59 AM <DIR> $NtUninstallKB973815$
08/13/2009 06:01 AM <DIR> $NtUninstallKB973869$
12/09/2009 05:27 PM <DIR> $NtUninstallKB973904$
10/17/2009 08:33 PM <DIR> $NtUninstallKB974112$
12/09/2009 05:28 PM <DIR> $NtUninstallKB974318$
12/09/2009 05:26 PM <DIR> $NtUninstallKB974392$
10/17/2009 08:32 PM <DIR> $NtUninstallKB974571$
10/17/2009 08:33 PM <DIR> $NtUninstallKB975025$
10/17/2009 08:29 PM <DIR> $NtUninstallKB975467$
09/15/2010 10:18 AM <DIR> $NtUninstallKB975558_WM8$
02/10/2010 09:40 AM <DIR> $NtUninstallKB975560$
03/10/2010 05:27 AM <DIR> $NtUninstallKB975561$
06/11/2010 11:39 AM <DIR> $NtUninstallKB975562$
02/10/2010 09:40 AM <DIR> $NtUninstallKB975713$
11/25/2009 09:06 AM <DIR> $NtUninstallKB976098-v2$
02/10/2010 09:39 AM <DIR> $NtUninstallKB977165$
04/15/2010 02:09 AM <DIR> $NtUninstallKB977816$
02/10/2010 09:40 AM <DIR> $NtUninstallKB977914$
02/10/2010 09:40 AM <DIR> $NtUninstallKB978037$
02/10/2010 09:40 AM <DIR> $NtUninstallKB978251$
02/10/2010 09:44 AM <DIR> $NtUninstallKB978262$
04/15/2010 02:10 AM <DIR> $NtUninstallKB978338$
05/12/2010 10:28 AM <DIR> $NtUninstallKB978542$
04/15/2010 02:08 AM <DIR> $NtUninstallKB978601$
06/11/2010 11:41 AM <DIR> $NtUninstallKB978695_WM9$
02/10/2010 09:40 AM <DIR> $NtUninstallKB978706$
02/24/2010 07:09 AM <DIR> $NtUninstallKB979306$
04/15/2010 02:00 AM <DIR> $NtUninstallKB979309$
06/11/2010 11:41 AM <DIR> $NtUninstallKB979482$
06/11/2010 06:42 PM <DIR> $NtUninstallKB979559$
04/15/2010 02:13 AM <DIR> $NtUninstallKB979683$
10/13/2010 10:57 PM <DIR> $NtUninstallKB979687$
06/11/2010 06:43 PM <DIR> $NtUninstallKB980195$
06/11/2010 06:45 PM <DIR> $NtUninstallKB980218$
04/15/2010 02:13 AM <DIR> $NtUninstallKB980232$
08/10/2010 06:48 PM <DIR> $NtUninstallKB980436$
09/15/2010 10:17 AM <DIR> $NtUninstallKB981322$
05/26/2010 03:00 AM <DIR> $NtUninstallKB981793$
08/10/2010 06:54 PM <DIR> $NtUninstallKB981852$
10/13/2010 10:54 PM <DIR> $NtUninstallKB981957$
08/10/2010 06:46 PM <DIR> $NtUninstallKB981997$
10/13/2010 10:57 PM <DIR> $NtUninstallKB982132$
08/10/2010 06:56 PM <DIR> $NtUninstallKB982214$
08/10/2010 06:46 PM <DIR> $NtUninstallKB982665$
09/15/2010 10:18 AM <DIR> $NtUninstallKB982802$
05/06/2008 05:42 PM <DIR> $NtUninstallMSCompPackV1$
05/06/2008 05:37 PM <DIR> $NtUninstallWMFDist11$
05/06/2008 05:40 PM <DIR> $NtUninstallwmp11$
05/06/2008 05:35 PM <DIR> $NtUninstallWudf01000$
04/10/2008 12:13 PM <DIR> addins
01/13/2010 04:08 AM <DIR> AppPatch
10/06/2010 06:59 AM <DIR> assembly
04/10/2008 12:13 PM <DIR> Config
04/10/2008 12:13 PM <DIR> Connection Wizard
04/10/2008 08:37 PM <DIR> Cursors
12/09/2009 05:23 PM <DIR> Debug
12/05/2010 08:03 AM <DIR> Downloaded Program Files
04/10/2008 12:13 PM <DIR> Driver Cache
07/07/2009 08:51 PM <DIR> EHome
01/31/2011 11:02 PM <DIR> Fonts
10/28/2009 08:12 PM <DIR> Help
10/10/2009 08:41 AM <DIR> Hewlett-Packard
04/11/2008 03:58 PM <DIR> ie7
04/11/2008 04:01 PM <DIR> ie7updates
03/30/2009 08:58 PM <DIR> ie8
12/16/2010 12:05 AM <DIR> ie8updates
07/07/2009 09:04 PM <DIR> ime
01/31/2011 10:54 PM <DIR> inf
01/31/2011 11:07 PM <DIR> Installer
04/10/2008 12:13 PM <DIR> java
07/07/2009 09:03 PM <DIR> l2schemas
10/13/2010 02:10 PM <DIR> Media
10/06/2010 06:59 AM <DIR> Microsoft.NET
11/13/2009 08:35 PM <DIR> Minidump
07/07/2009 09:01 PM <DIR> msagent
04/10/2008 12:13 PM <DIR> msapps
04/10/2008 12:13 PM <DIR> mui
07/26/2010 09:13 PM <DIR> network diagnostic
04/10/2008 08:40 PM <DIR> Offline Web Pages
04/11/2008 01:21 PM <DIR> Options
05/22/2008 06:11 PM <DIR> pchealth
07/07/2009 09:03 PM <DIR> PeerNet
01/31/2011 11:07 PM <DIR> Prefetch
04/10/2008 12:13 PM <DIR> Provisioning
04/15/2010 07:30 PM <DIR> pss
04/11/2008 02:13 PM <DIR> RegisteredPackages
04/14/2010 09:25 PM <DIR> Registration
04/10/2008 12:13 PM <DIR> repair
04/10/2008 12:13 PM <DIR> Resources
07/07/2009 09:15 PM <DIR> security
07/07/2009 09:04 PM <DIR> ServicePackFiles
05/22/2008 06:13 PM <DIR> SHELLNEW
04/11/2008 12:50 PM <DIR> SoftwareDistribution
07/07/2009 09:01 PM <DIR> srchasst
08/11/2009 06:20 PM <DIR> Sun
07/07/2009 09:00 PM <DIR> system
01/31/2011 10:54 PM <DIR> system32
01/31/2011 11:07 PM <DIR> Tasks
01/31/2011 10:38 PM <DIR> Temp
10/13/2010 02:10 PM <DIR> twain_32
04/11/2008 01:18 PM <DIR> vnDrvBas
04/11/2008 03:59 PM <DIR> WBEM
04/10/2008 08:40 PM <DIR> Web
10/13/2010 10:58 PM <DIR> WinSxS
0 File(s) 0 bytes
345 Dir(s) 20,049,231,872 bytes free
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 07:00 AM 250,032 ntldr
1 File(s) 250,032 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 01:31 PM 250,048 ntldr
1 File(s) 250,048 bytes

Total Files Listed:
2 File(s) 500,080 bytes
0 Dir(s) 20,049,231,872 bytes free
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#11
JSntgRvr

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Every file in your root directory (C:\ ) was deleted.

Lets see if we can find backups.

Download the enclosed file. [attachment=47737:AnotherQuery.zip]

Save and extract its contents to the USB drive. Insert the USB drive into the troubled computer and boot to the OTLPE CD.

Using My Computer, navigate to the USB drive and double click on the AnotherQuery.bat file. A log.txt will be created in the USB drive. Please post its contents in a reply.
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#12
hank00

hank00

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here is the information you have requested. can this problem be fixed without erasing all my info? thanks for your help again.
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 07:00 AM 47,564 ntdetect.com
1 File(s) 47,564 bytes

Total Files Listed:
1 File(s) 47,564 bytes
0 Dir(s) 20,049,231,872 bytes free
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6
  • 0

#13
JSntgRvr

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We ar trying to make the computer bootable. You can backup your date throughout Reatogo.

Lets try this fix.

Download the enclosed file. [attachment=47741:Fix.zip]

Save and extract its contents to the USB drive. Insert the USB drive into the troubled computer and boot to the OTLPE CD.

Using My Computer, navigate to the USB drive and double click on the Fix.bat file. A log.txt will be created in the USB drive. Please post its contents in a reply.

Attempt to boot in Normal Mode. Let me know of any error message.
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#14
hank00

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hello, here is the info you requested. if i need to backup my info how would i do it. i know you said i could backup my data through reatogo but i need to know how. thank you for your help.
Volume in drive C has no label.
Volume Serial Number is 442C-9FE6

Directory of c:\

12/11/2009 08:57 AM <DIR> 6afaf888bdcdb620ac8c85
06/11/2010 11:42 AM <DIR> 8272adcb8ae8b0f4adb967
01/30/2011 08:01 PM <DIR> Documents and Settings
07/26/2010 10:10 PM <DIR> Hoyle
02/07/2010 01:16 PM <DIR> Hoyle FaceCreator
12/20/2010 07:24 PM <DIR> Legacy
08/04/2004 07:00 AM 47,564 ntdetect.com
04/13/2008 01:31 PM 250,048 ntldr
01/31/2011 11:05 PM <DIR> Program Files
10/10/2009 04:22 PM <DIR> ProgramData
06/20/2009 06:19 AM <DIR> User
01/31/2011 10:54 PM <DIR> WINDOWS
2 File(s) 297,612 bytes
10 Dir(s) 20,048,928,768 bytes free
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#15
JSntgRvr

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Use can use the USB drive to save and move files to another location.

Did you attempt to boot in Normal Mode? Any error messages?
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