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AVG Rescue hanging


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#1
CathyR

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Hello - my Compaq Mini 110c won't boot. It had a pallidium virus and I thought I cleaned it with RKill but when it rebooted it only boots to a black screen with flashing cursor. I can only access the bios. I downloaded the AVG Rescue cd and put it on cd. Was able to boot to cd and AVG started but it seems to be hanging at the line:

b42-pci-bridge 0000:01:00:00:0: PCI INT A -> GSI 16 (level, low) ->IRQ 16

I am using another laptop to access this forum. It has been sitting at the above for about 5 minutes. Is this normal?

Thank you.

Cathy
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#2
CathyR

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I ran it again and it is still hanging at the same place as noted above? Not sure what to do?

Cathy
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#3
JSntgRvr

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Hi, :D

:D

Lets give this a try throughout an External Environment, which simply means you will need to burn a boot CD with especial tools. You will also need a flash drive to move information from the troubled computer to a working computer. It is the only way we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.
  • Download OTLPEStd.exe to your desktop. NOTE: This file is 93.5MB in size so it may take some time to download.
  • Once downloaded, insert a blank CD in your burner and click on OTLPEStd.exe.The executable includes the OTLPE_New_Std.iso and a copy of imgburn, a program to burn .iso files. When executed, the application will extract both and start the burning process automatically.
  • Once the CD is burned, boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All
    • Under the Custom Scan box paste this in


      /md5start
      UXTHEME.DLL
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      winlogon.exe
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav

  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

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#4
CathyR

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Thank you very much. I will post back.

Cathy
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#5
JSntgRvr

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:D :D
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#6
CathyR

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Another question - how do I paste the following:

* Under the Custom Scan box paste this in

/md5start
UXTHEME.DLL
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
userinit.exe
explorer.exe
winlogon.exe
ntoskrnl.exe
/md5stop
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
%systemroot%\System32\config\*.sav


or will this be obvious once the I get started?

Cathy
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#7
JSntgRvr

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Save the instructions as a text file in your USB. You will be able to open that file while in the Reatogo environment, then copy and paste from the file once OTLPE is loaded.
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#8
CathyR

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I am at the point where it says Custom Scan files but I don't know how to paste all that information in?
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#9
JSntgRvr

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I believe we cross posted. Let me know if still having problems.
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#10
CathyR

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How do I paste the following under custom Scan:

* Under the Custom Scan box paste this in

/md5start
UXTHEME.DLL
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
userinit.exe
explorer.exe
winlogon.exe
ntoskrnl.exe
/md5stop
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
%systemroot%\System32\config\*.sav


Am I to type it in?

Cathy
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#11
JSntgRvr

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Lets try like this.
  • Copy the entire contents of the Quote Box below to Notepad.
  • Name the file as Scan.txt
  • Change the Save as Type to All Files
  • and Save it in the USB drive
  • Once in OTLPE, double click on the Custom Scan Window.
  • Browse to the USB drive and select the Scan.txt file. Click on Open. Its contents will appear on the window.
  • Press Run Scan to start the scan.


/md5start
UXTHEME.DLL
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
userinit.exe
explorer.exe
winlogon.exe
ntoskrnl.exe
/md5stop
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
%systemroot%\System32\config\*.sav


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#12
CathyR

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I can't seem to double click on the Custom Scan window. It is showing in blue and I doubleclick but nothing happens. I do not get an option to point to usb. The window shows the OTL PE Versin and in the bottom half of that windows it shows Custom Scans/Fixes - I try to double click but nothing happens? I must be doing something wrong?

Cathy
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#13
JSntgRvr

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Follow all steps, except for the Custom Scan. Lets see what the report brings.
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#14
CathyR

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Sorry I posted too soon. I did not realise that I had to click in the white space. I was able to point to the usb and it pasted everything. I clicked on run scan and am assuming it might take a bit as I do not see any thing happening? Or do I just look for the c:otl.tx file and post it.

Cathy
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#15
JSntgRvr

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After clicking on Run Scan you should see the progress as below:


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