Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

win32/patched.GB


  • This topic is locked This topic is locked

#1
mrmagoo1979

mrmagoo1979

    New Member

  • Member
  • Pip
  • 1 posts
Got a laptop and a desk top (two family members) who were infected by a email virus of win32/patched.GB. AVG on the Laptop removed the threat and asked to reboot, now the laptop wont reboot, and are waiting on slow internet for the OTL to download. I need advice to remove it from the desktop with wiping windows

Edited by mrmagoo1979, 07 February 2011 - 03:37 AM.

  • 0

Advertisements


#2
Salagubang

Salagubang

    Trusted Helper

  • Malware Removal
  • 3,890 posts
Hi mrmagoo1979,

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

  • Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  • English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

What do we fix first - laptop or desktop?

On the laptop

Restart your computer with Automatic Restart on System Failure disabled
  • You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
    Use your up arrow key to highlight "Disable Automatic Restart on System Failure" then hit enter
    .

  • If windows failed to boot, windows will not restart and will show a blue screen indicating the source of the error as shown in the example below

    Posted Image
  • Copy the technical information (as shown in the above example enclosed in red boxes) and post it on your next response.

  • 0

#3
Salagubang

Salagubang

    Trusted Helper

  • Malware Removal
  • 3,890 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP