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Microsoft Office 2010 and Windows 7


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#1
littlecheda

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I use a Dell at work with Windows 7, the computer came with Microsoft Office Home and Student already installed, it being the trial version it expired after so many days. Well to make a long story short, some one that acted like they knew what they were doing, and it wasn't me, entered the key code for the Microsoft Professional. The program locked up, I could not use any of the components of Micrsoft. After several calls to Dell and Microsoft, the latter finally reissued a new program, BUT I can't uninstall the original Microsoft Program. From the control panel I go to uninstall click on Microsoft Office, click uninstall, and then that is as far as it goes. I 've tried to manual uninstall, the program acts like it's locked or protected and won't let me uninstall it. Any suggestions?
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#2
phillipcorcoran

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Try starting Windows in Safe Mode & uninstalling from there.
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#3
littlecheda

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I've tried that. I went into "Safe Mode" again and tried to uninstall all Microsoft Components, and each one came up with the pop up window, "Windows Installer Service cannot be accessed. This can occur if the Window Installer is not correctly installed. Contact support personnel for assistance." How can I go about fixing that?

Edited by littlecheda, 08 February 2011 - 10:57 AM.

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#4
Neil Jones

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I've tried that. I went into "Safe Mode" again and tried to uninstall all Microsoft Components, and each one came up with the pop up window, "Windows Installer Service cannot be accessed. This can occur if the Window Installer is not correctly installed. Contact support personnel for assistance." How can I go about fixing that?


You don't. That's normal in Safe Mode.

This is what you want, and run it in normal mode:
http://support.microsoft.com/kb/290301
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#5
littlecheda

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I tried that, but still won't uninstall. I think I am just going to have to wait for our computer guy to come through. Thanks for trying to help.
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