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Do I have a virus? computer is very slow


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#61
banky41

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I tried to follow those directions but could not find the intelppm.sys file in the drivers folder.

I did a search for that file and found seven items.

they were all in the C:\Windows folder

there was

\i386\SP2.CAB
\servicepackfiles\i386
\driver cache\i386\SP2.cab
\driver cache\i386\SP3.cab
\servicepackfiles\i386\SP3

and two in the \software distribution\download folder.
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#62
RKinner

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I suspect their patch took care of it for you.

Go ahead and try the SP3 install again.
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#63
banky41

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no luck, I ran the install and it got about 90 percent done and then gave me the access denied error. then ran through the uninstall process.
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#64
RKinner

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Try Dial-A-Fix

http://wiki.lunarsof...wiki/Dial-a-fix

Download, save, unzip the program and run it.

Find the section on WU/WUAU. Click on Flush Software Distribution then check the box Fix Windows Updates and hit the GO button at the bottom. Then try your SP3 update again.

Ron
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#65
banky41

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this time I received this error

"the requested lookup key was not found in any active activation context"


should I have my anti virus turned off?
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#66
RKinner

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Possibly. Turn it off and redownload and run it.
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#67
banky41

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still no luck. I re-downloaded the SP3 and turned off the ani-virus. I received "the requested lookup key was not found in any active activation context" error again this time.
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#68
RKinner

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Do you still have ie7? Try installing ie8

http://www.microsoft...wide-sites.aspx

Reboot right after install then try SP3.

Ron
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#69
banky41

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no luck. I got the access denied error.

I did notice when I went to the windows update page and looked at the updates I have done in the past it shows a SP3 download that was successful. how would I check to see if it is running on my computer. under system in control panel it says XP SP2.


what am I missing by not having the SP3? can I get my without it or is it pretty important to have.
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#70
RKinner

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SP2 is no longer supported by MS and it leaves you more vulnerable to attacks. http://windows.micro...elp/end-support

If you look in Add/Remove do you see SP3? I think there is a box you have to check in XP in order to see the updates.

You might try this:
http://support.microsoft.com/kb/943144

There are also people who claim to have fixed your problem by uninstalling IE7 and reverting back to 6.

Ron
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#71
banky41

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I don't see SP3 in the add/remove programs, that is what kind of confused me. it only shows up in that windows update history. it has a green icon next to it.

I will give your link a try. if that does not work I will try to go back to IE6 is there and easy way to do that?
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#72
banky41

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I uninstalled IE 8, when I went to uninstall IE 7 it gave me a list of programs that were uninstalled after that and might not work after wards. sounds scary. should I try it? will they work if I update afterwards?
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#73
RKinner

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We are going to put it back afterward so it shouldn't big a problem.
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#74
banky41

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ok, I will give it a try. what steps should I take to have the best chance of this working? restart, anti-virus off. all that stuff.

thanks
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#75
RKinner

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Reboot after the uninstall
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