My boss' young son knocked my computer (Dell Optiplex 360) off a low shelf (maybe 10" off ground) last night and now the computer won't boot.
Upon startup I am getting two short beeps. The power light and 1, 2 & 3 are all lit up solid green.
Once past the Dell splash screen I get the following message:
"Error auto-sensing secondary master hard disk drive
strike F1 to continue, F2 for Setup utility
Press F5 to run onboard diagnostics"
Pressing F1 just brings me back to the error message. ("No boot device available")
Pressing F5 and running diagnostics shows no errors.
Pressing F2 and going into setup/Boot sequence shows that the computer thinks that all devices in boot menu except the CD-ROM Drive are Not Present.
I opened the back cover, and: reseated the memory, checked all cable connections, disconnected the power supply for the HD, visually inspected HD, reseated and replugged it back in and am back at the error message.
I have no problem running to Staples and purchasing a new caviar blue HD but wanted to know if there was a way to be sure the fall off the shelf broke the HD and not something else. Of course, fixing the problem without purchasing new hardware would be ideal
Thanks so much in advance for your help!