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WIn-7 Unable to Log In; Help!


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#1
Kazak

Kazak

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I posted this topic on the "Computer Won't Boot..." forum on 1/30 & I have not received even any replies to date. I have given up hope for any assistance in that forum. I have copied & pasted the same plea for help below.
*In a nutshell, I can't log on to my computer. Somehow the lines that link the log ins to booting windows have been disrupted or lost. I can start windows in safe mode only. How can I either write in new lines of code that will reestablish the links in order to log in or follow some other process that will allow me to log in to my laptop? Please help!
Here's my original post:

Hello-I could really use your help,
I was running Win-Vista & the update function for Windows became disabled somehow. Even when I went to the Win Update website & tried to update manually I consistently got an error message stating the 'operation was not running' in order to update. Then, I thought updating to Win-7 might do the trick but it did not. Next I ran the TFC program (by Old Timer) to clean out all the temp files, etc., hoping if I had some Malware hiding there it would take care of it. It cleaned out plenty, however, now I am unable to log onto windows at the administrator's site or any of the other two user sites I have on the computer. The computer boots up but when the log on selections come up, none of them will work. In response, I tried to follow some directions on the MS site to correct the problem or create a new user/log on site, after starting in "safe mode." I can get into windows in safe mode but there was no option to create a new user site when I followed the direction going through the control panel, etc. In order to try anything else they suggested, I have to be able to log on to windows, which I can't do, so I am in a 'catch-22' situation. Also, I would love to follow your directions by running OTL & posting the log, etc., but I can't since I can't get past the user log on screen.
Any help you can provide will be greatly appreciated!
Kazak
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#2
Macboatmaster

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I am sorry you have not had a reply to the aforementioned post on 30 Jan.
Firstly, you probably know from your previous posting in Malware when you were running
Windows XP Media Center Edition Service Pack 3, that was In September last, that only certified advisors can discuss Malware issues.
Having gone so long without a response the correct course of action was to go here - the waiting room
http://www.geekstogo...t-getting-help/

This is available to you after a period of 3 days.

I appreciate that this is not really of great assistance to you.
By way of explanation, I hope this explains to you how such a missed post can occur.

We're all volunteers here, even the owner of the site does this for fun and because he likes helping people out. We all have other things to do other than work here, but we choose to offer as much help as possible when we do have spare time. and we do it for free.

This forum has close to 2,000,000 posts and almost 330,000 members. That's a lot to keep up with. sometimes something/someone will slip through the cracks.

Add to the sheer volume of posts, the fact that not everyone is a specialist in every aspect of computer support and the number of things that might go a few days without an answer grows.

While we make every attempt to make sure that every post gets answered and hopefully ends in a successful fix, we're not perfect.

PLEASE do not read this as anything OTHER than an explanation, of how it can occasionally occur.

IF you can boot into Safe Mode see this and unless you know you are already in the built in admin account, which does not use UAC then follow the procedure
http://www.vistax64....or-account.html


THEN IF THAT gets you in, go back to the Malware forum guide, follow as far as you can and post in the waiting room.

Edited by Macboatmaster, 11 February 2011 - 08:16 PM.

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#3
Macboatmaster

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THIS MATTER NOW RESPONDED TO IN MALWARE FORUM.
This thread may be closed.

Macboatmaster
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