[autumnraine]

Hi there, here is a list of my problems I am currently having. I have the 3meg (supposedly the fastest internet speed available through charter). My computer is running very slowly, slower then before I upgraded. I can not complete windows update, there are errors on most of the pages I download, when I use the tab button to tab from space to space (like to fill in info) it takes forever, like it just hangs in cyberspace for 10 seconds or more. When I press enter to go from link to link it hangs for a bit also. I get different errors popping up now and again. I am hoping someone can help me. I lost one of the 2 recovery disks to quick restore my computer so I have no other option but to deal with the slow computer and all the problems, I did that hijack thing but don't know what to all delete. If anyone can help me I would be very grateful. Thank you. I have a windows 98 program.


Logfile of HijackThis v1.98.2
Scan saved at 1:47:33 AM, on 8/16/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\REGISTRY MECHANIC\REGMECH.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
F1 - win.ini: run=HPFsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Welcome] C:\WINDOWS\Welcome.exe /R
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Drag'n'Drop_Autolaunch] "C:\Program Files\Iomega HotBurn\Autolaunch.exe"
O4 - HKLM\..\Run: [rfagent] C:\PROGRAM FILES\RFA\rfagent.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\TNB\TNBUtil.exe" /CHECKALL
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [IJ75P2PSERVER] IJ75P2PS.EXE
O4 - HKLM\..\Run: [WhenUSave] "C:\Program Files\Save\Save.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] c:\windows\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [F-Secure Management Agent] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSMA32.EXE
O4 - HKLM\..\RunServices: [fsaa] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\fsaa.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [WeatherCast] "C:\Program Files\WeatherCast\Weather.exe" /q
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: WORDWEB.LNK = C:\Program Files\WordWeb\wweb32.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavist...avie5/babelfish
O8 - Extra context menu item: AV Translate Selection - http://jump.altavist...avie5/babelfish
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.chart...oad/tgctlcm.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch....tp_le/setup.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322

[Advertisements]

Hello autumnraine, welcome to GTG!

Please run a free online virus scan here:
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

When finished, please reboot and post a fresh log to this topic.

[admin]

Hello autumnraine, welcome to GTG!

Please run a free online virus scan here:
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/

When finished, please reboot and post a fresh log to this topic.

[autumnraine]

I give up, I downloaded the virus scan and it found 30 something Trojans, ALL uncleanable, I downloaded the trojan scan and when I went to try to start the program after downloading an error box popped up saying "Error starting program-required .DLL file, ImageHlp.dll not found. Then another box saying "unable to execute file, create process failed, code 1157 one of library files needed to run this application. Now what? Thank you for any help.

Lisa

[ditto]

Let's see a new HJT log.

[autumnraine]

NOW THE COMPUTER KEEPS SAYING LOW ON RESOURCES BUT WHEN I CONTROL ALT DELETE ONLY EXPLORER IS OPEN, AGH!!! ANY IDEA WHAT IS GOING ON? THANK YOU MUCH FOR TAKING THE TIME. I APPRECIATE IT.

LISA

Logfile of HijackThis v1.98.2
Scan saved at 11:05:12 PM, on 8/16/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
F1 - win.ini: run=HPFsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Welcome] C:\WINDOWS\Welcome.exe /R
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Drag'n'Drop_Autolaunch] "C:\Program Files\Iomega HotBurn\Autolaunch.exe"
O4 - HKLM\..\Run: [rfagent] C:\PROGRAM FILES\RFA\rfagent.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\TNB\TNBUtil.exe" /CHECKALL
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [IJ75P2PSERVER] IJ75P2PS.EXE
O4 - HKLM\..\Run: [tcactive] C:\PROGRAM FILES\THE CLEANER\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\PROGRAM FILES\THE CLEANER\tcm.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] c:\windows\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [F-Secure Management Agent] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSMA32.EXE
O4 - HKLM\..\RunServices: [fsaa] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\fsaa.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: WORDWEB.LNK = C:\Program Files\WordWeb\wweb32.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavist...avie5/babelfish
O8 - Extra context menu item: AV Translate Selection - http://jump.altavist...avie5/babelfish
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.chart...oad/tgctlcm.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch....tp_le/setup.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322

[autumnraine]

Forgot to mention, might not help but... When I reboot my computer (or just start it) a black screen comes up and it says "Can't find device file needed to run windows or a windows application. Windows registry or System.INI file refers to this device file but the device file no longer exists. C:/progra~1\charte~1\Anti-V~1\Win9X\FSGK95.vxd then it says push a button to continue... Any ideas?

Thanx again.

[admin]

You still have viruses on your system that I hesitate to remove manually. Remove F-prot antivirus from your computer, and install the free version of AVG. Update the definitions and run a system scan. When finished reboot and post a fresh log

AVG here -> http://free.grisoft.com/

[autumnraine]

Well, I ran symnatec virus scan and it said there were no viruses, so confusing. Also, I had that F-secure charter security suite anti virus software installed but it messed up my computer and so I removed it but there are still parts remaining that I do not know how to delete. I will try that AVG one now. Any idea how to get rid of the old anti v stuff? Thank you.

[autumnraine]

Ran AVG, started scanning, was at 12 viruses and still scanning then went to a blue error page saying "Fatal exception error 0E occured at 0028:C0151BB4 in VXD AVGCORE(1) + 000437E8 and then it said press button to continue, did that and all the scanning and that stopped and it disappeared. Any suggestions? Thank you.

[admin]

Let's see a new log and we'll try to remove manually.

[autumnraine]

I am sooo frustrated, I ran that like 4 times and each time it stops at the same spot, into the start of scanning the D: drive it crashes to that blue screen, how can I fix any viruses if it won't let me know which ones need fixing. While watching it so far I see some Downloader.Briss.A, Dropper Delf.3.L, downloader.agent, downloader.dyfica, downloader.puritys, so far that is all I am able to read while scanning. When I go to scan again it says "Drive(core) not found" and then I have to reinstall all over again. Any ideas?

Lisa

Thank you again!

[autumnraine]

Good luck!

Logfile of HijackThis v1.98.2
Scan saved at 9:52:40 AM, on 8/17/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\SUPPORT.COM\BIN\TGCMD.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\IJ75P2PS.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\WORDWEB\WWEB32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://google.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
F1 - win.ini: run=HPFsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [Welcome] C:\WINDOWS\Welcome.exe /R
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [F-Secure Manager] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\TNB\TNBUtil.exe" /CHECKALL
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [IJ75P2PSERVER] IJ75P2PS.EXE
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] c:\windows\SYSTEM\mstask.exe
O4 - HKLM\..\RunServices: [F-Secure Management Agent] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSMA32.EXE
O4 - HKLM\..\RunServices: [fsaa] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\fsaa.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: WORDWEB.LNK = C:\Program Files\WordWeb\wweb32.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home
O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search
O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavist...avie5/babelfish
O8 - Extra context menu item: AV Translate Selection - http://jump.altavist...avie5/babelfish
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn...UC/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.chart...oad/tgctlcm.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch....tp_le/setup.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?322

[admin]

First, we need to remove the pepper trojan. Download this file, run, and let terminate (it'll just blink briefly on your screen and won't appeared to have done much--this is normal):
http://www.geekstogo...=download&id=18

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
O4 - HKLM\..\Run: [Welcome] C:\WINDOWS\Welcome.exe /R
O4 - HKLM\..\Run: [F-Secure Manager] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\TNB\TNBUtil.exe" /CHECKALL
O4 - HKLM\..\Run: [IJ75P2PSERVER] IJ75P2PS.EXE
O4 - HKLM\..\RunServices: [F-Secure Management Agent] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSMA32.EXE
O4 - HKLM\..\RunServices: [fsaa] C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\fsaa.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing)
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavist...avie5/babelfish (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/linksearch (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavist...vie5/hostsearch (file missing)
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch....tp_le/setup.exe

C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSM32.EXE
C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\TNB <- this folder
C:\WINDOWS\SYSTEM\IJ75P2PS.EXE
C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\FSMA32.EXE
C:\PROGRAM FILES\CHARTER HIGH-SPEED SECURITY SUITE\Common\fsaa.exe
C:\WINDOWS\SYSTEM\PowerReg Scheduler V3.exe

Reboot your PC.

Try running AVG again.

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log.

[autumnraine]

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That is what I get when I click on that link you mentioned, what am I doing wrong? Thank you.

[autumnraine]

Okay, downloaded the file, didn't blink or anything, not sure if it downloaded properly. Anyway I will follow the rest of the instructions and hope it helps, thank you much!!

Lisa