His laptop stopped working last week, so he bought a new one. Obviously with 4 years worth of photos, documents and music stored on the previous hard drive, he wants to retrieve them to his new laptop... problem is, neither of us know how. I've Googled for answers and no one seems to have the same problem.
He has removed the hard drive from the old laptop and used a USB lead to connect it to the new laptop. Originally, it appeared in My Computer, and when it tried to scan for errors it froze. He tried the same again with a really really old hard drive, and this worked. He managed to recover old files from the first hard drive, but not the second.
Today he has re-tried the second hard drive, and although it is showing in Computer Management, it's now no longer showing in My Computer.
I've read things about formatting etc, but surely this would wipe the drive of its contents and should be avoided?
Forgive me if this is vague, but it's not my computer so I'm just a third party trying to help out a friend.
Please bear in mind we are both technophobes so we might need to be treated like beginners regarding terminology and steps to take.
Thanks in advance