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NO INTERNET CONNECTIVITY


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#1
deemskiss

deemskiss

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Please Help, I have screwed my laptop 2x trying to get itunes to work properly i downloaded, uninstalled, reinstalled, and it will take me all the way to a song download the say itunes timed out, when i run the diagnostics, i get the no internet connectivity message, proxy settings are correct, itunes enabled in firewall,please help i screwed my computer up twice trying to change the settings to be compatatible with itunes, ive read and tried alot of the suggestions still no help, def not a tecky, dont know what im doing..HELP!

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Acer Aspire 5251
iTunes 10.1.2.17
QuickTime 7.6.9
FairPlay 1.10.24
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.1.3
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 549E4B8948FB3D01

Current user is not an administrator.
The current local date and time is 2011-02-17 20:01:29.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 4250


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.1.2.17 (x64) is currently running.
iTunesHelper 10.1.2.17 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {E24874E1-0796-4130-A245-A38B40320D34}
Description: Cricket Broadband Network
IP Address: 10.103.161.131
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers: 10.133.20.11
10.132.20.11

Adapter Name: {FBFD1D94-914A-4472-B979-6C46DEA0CBBA}
Description: PANTECH UM185 WWAN Driver #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {A8D3C903-30DF-4693-A7FC-F48CDEBEB88D}
Description: Atheros AR5B93 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {0A286DF1-A27D-42D7-BE68-9DFFEF4B7789}
Description: Broadcom NetLink ™ Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: Cricket Broadband Network
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-02-17 18:27:19.
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#2
Spyderturbo007

Spyderturbo007

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This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.
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