[rsgirl1104]

I have this p2esocks_1017.dll error when start up. I have cleaned up my computer to the best of my ability to try and fix it, but no deal. Please help.
Here is my Hijack This Log:

Logfile of HijackThis v1.99.1
Scan saved at 12:48:40 AM, on 05/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Hotbar\Bin\4.6.1.0\HbSrv.exe
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Yvonne\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50093
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/chsi.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50093
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.comcast.net/chsi.html"); (C:\Documents and Settings\Yvonne\Application Data\Mozilla\Profiles\default\cyimcj4p.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Yvonne\Application Data\Mozilla\Profiles\default\cyimcj4p.slt\prefs.js)
O1 - Hosts: comments (such as these) may be inserted on individual
O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {008DB894-99ED-445D-8547-0E7C9808898D} - C:\WINDOWS\mslagent\4b_1,0,1,2_mslagent.dll (file missing)
O2 - BHO: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [rqzbzwtf] C:\WINDOWS\system32\koqanqko.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [Instant Access] rundll32.exe p2esocks_1017.dll,InstantAccess
O4 - HKCU\..\Run: [a0v3RTGqS] dmltsn32.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: PowerReg Scheduler.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZNxdm824BCUS
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: SirSearch - file://C:\Program Files\PWRSACEZ\Cache\SelectedContextSearch.htm
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Acez.com - Download Free Screen Savers - {88E50F1D-4790-4C6B-BEE3-D54E46B6EEF6} - C:\WINDOWS\acezlink.htm
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} - http://pictures06.ai...AIM.9.5.1.8.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...bio5_3_16_0.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe





This is my first post on here. I hope I have done it correctly and given the needed info. Please forgive me if any of this is done incorrectly

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Hello rsgirl1104 and welcome to the GTG forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Step #2

Restart in Safe Mode

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
• Use the arrow keys to select the Safe Mode menu item.
• Press the Enter key.

Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50093
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50093
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R3 - Default URLSearchHook is missing
O1 - Hosts: comments (such as these) may be inserted on individual
O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {008DB894-99ED-445D-8547-0E7C9808898D} - C:\WINDOWS\mslagent\4b_1,0,1,2_mslagent.dll (file missing)
O2 - BHO: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [rqzbzwtf] C:\WINDOWS\system32\koqanqko.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe p2esocks_1017.dll,InstantAccess
O4 - HKCU\..\Run: [a0v3RTGqS] dmltsn32.exe
O4 - Global Startup: PowerReg Scheduler.exe
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZNxdm824BCUS
O8 - Extra context menu item: SirSearch - file://C:\Program Files\PWRSACEZ\Cache\SelectedContextSearch.htm
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: Acez.com - Download Free Screen Savers - {88E50F1D-4790-4C6B-BEE3-D54E46B6EEF6} - C:\WINDOWS\acezlink.htm
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} - http://pictures06.ai...AIM.9.5.1.8.cab
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide file extensions for known types option.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\mslagent\ <--folder
C:\PROGRAM FILES\POWERSEARCH\ <--folder
C:\Program Files\Hotbar\ <--folder
C:\WINDOWS\system32\koqanqko.exe
C:\WINDOWS\system32\picsvr\ <--folder
C:\WINDOWS\system32\nsvsvc\ <--folder
C:\Program Files\PWRSACEZ\ <--folder
C:\WINDOWS\System32\ms.exe
C:\WINDOWS\acezlink.htm
Now perform a search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.p2esocks_1017.dll
dmltsn32.exe
Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder

• Double-click on CWShredder.exe.
• Click "Fix ->" and click "OK" at the prompt.
• CWShredder will scan and clean your system of CWS files.
• Click "Next->" and then "Exit".

Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #8

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE:

• Download and Install AdAware SE Personal v1.06, keeping the default options. However, some of the settings will need to be changed before your first scan.
• Close ALL windows except Ad-Aware SE.
• Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
• Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
  • In the ‘General’ window make sure the following are selected in green:
    • Under Safety:
      • Automatically save log-file
    • Automatically quarantine objects prior to removal
    • Safe Mode (always request confirmation)
  • Under Definitions:
    • Prompt to update outdated definitions - set the number of days
• Click on the ‘Scanning’ button on the left and select in green:
  • Under Driver, Folders & Files:
    • Scan Within Archives
  • Under Select drives & folders to scan:
    • choose all hard drives
  • Under Memory & Registry: all green
    • Scan Active Processes
    • Scan Registry
    • Deep Scan Registry
    • Scan my IE favorites for banned URL’s
    • Scan my Hosts file
• Click on the ‘Advanced’ button on the left and select in green:
  • Under Shell Integration:
    • Move deleted files to recycle bin
  • Under Logfile Detail Level: all green
    • include addtional object information
    • DESELECT - include negligible objects information
    • include environment information
  • Under Alternate Data Streams:
    • Don't log streams smaller than 0 bytes
    • Don't log ADS with the following names: CA_INOCULATEIT
• Click the ‘Tweak’ button and select in green:
  • Under ‘Scanning Engine’:
    • Unload recognized processes during scanning
    • Scan registry for all users instead of current user only
  • Under ‘Cleaning Engine’:
    • Let Windows remove files in use at next reboot
  • Under Log Files:
    • Include basic Ad-aware SE settings in logfile
    • Include additional Ad-aware SE settings in logfile
    • Please do not check: Include Module list in logfile
• Click on ‘Proceed’ to save the settings.
• Click ‘Start’
• Choose 'Perform Full System Scan'
• DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
• Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
• If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
• Save the log file when it asks and then click ‘Finish’
• REBOOT to complete the removal of what Ad-Aware SE found.

Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

[OldTimer]

Hello rsgirl1104 and welcome to the GTG forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Step #2

Restart in Safe Mode

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
• Use the arrow keys to select the Safe Mode menu item.
• Press the Enter key.

Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50093
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50093
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R3 - Default URLSearchHook is missing
O1 - Hosts: comments (such as these) may be inserted on individual
O1 - Hosts: 216.19.0.250 idenupdate.motorola.com
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {008DB894-99ED-445D-8547-0E7C9808898D} - C:\WINDOWS\mslagent\4b_1,0,1,2_mslagent.dll (file missing)
O2 - BHO: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-C8FB-FC6DA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrsacez.dll (file missing)
O3 - Toolbar: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\Bin\4.6.1.0\HbHostIE.dll
O4 - HKLM\..\Run: [rqzbzwtf] C:\WINDOWS\system32\koqanqko.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\system32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\system32\nsvsvc\nsvsvc.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe p2esocks_1017.dll,InstantAccess
O4 - HKCU\..\Run: [a0v3RTGqS] dmltsn32.exe
O4 - Global Startup: PowerReg Scheduler.exe
O8 - Extra context menu item: &Search - http://bar.mywebsear...?p=ZNxdm824BCUS
O8 - Extra context menu item: SirSearch - file://C:\Program Files\PWRSACEZ\Cache\SelectedContextSearch.htm
O9 - Extra button: (no name) - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra 'Tools' menuitem: MaxSpeed - {120E090D-9136-4b78-8258-F0B44B4BD2AC} - C:\WINDOWS\System32\ms.exe (file missing)
O9 - Extra button: Acez.com - Download Free Screen Savers - {88E50F1D-4790-4C6B-BEE3-D54E46B6EEF6} - C:\WINDOWS\acezlink.htm
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: {9E17A5F9-2B9C-4C66-A592-199A4BA1FBC8} - http://pictures06.ai...AIM.9.5.1.8.cab
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide file extensions for known types option.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\mslagent\ <--folder
C:\PROGRAM FILES\POWERSEARCH\ <--folder
C:\Program Files\Hotbar\ <--folder
C:\WINDOWS\system32\koqanqko.exe
C:\WINDOWS\system32\picsvr\ <--folder
C:\WINDOWS\system32\nsvsvc\ <--folder
C:\Program Files\PWRSACEZ\ <--folder
C:\WINDOWS\System32\ms.exe
C:\WINDOWS\acezlink.htm
Now perform a search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.p2esocks_1017.dll
dmltsn32.exe
Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder

• Double-click on CWShredder.exe.
• Click "Fix ->" and click "OK" at the prompt.
• CWShredder will scan and clean your system of CWS files.
• Click "Next->" and then "Exit".

Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #8

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE:

• Download and Install AdAware SE Personal v1.06, keeping the default options. However, some of the settings will need to be changed before your first scan.
• Close ALL windows except Ad-Aware SE.
• Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
• Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
  • In the ‘General’ window make sure the following are selected in green:
    • Under Safety:
      • Automatically save log-file
    • Automatically quarantine objects prior to removal
    • Safe Mode (always request confirmation)
  • Under Definitions:
    • Prompt to update outdated definitions - set the number of days
• Click on the ‘Scanning’ button on the left and select in green:
  • Under Driver, Folders & Files:
    • Scan Within Archives
  • Under Select drives & folders to scan:
    • choose all hard drives
  • Under Memory & Registry: all green
    • Scan Active Processes
    • Scan Registry
    • Deep Scan Registry
    • Scan my IE favorites for banned URL’s
    • Scan my Hosts file
• Click on the ‘Advanced’ button on the left and select in green:
  • Under Shell Integration:
    • Move deleted files to recycle bin
  • Under Logfile Detail Level: all green
    • include addtional object information
    • DESELECT - include negligible objects information
    • include environment information
  • Under Alternate Data Streams:
    • Don't log streams smaller than 0 bytes
    • Don't log ADS with the following names: CA_INOCULATEIT
• Click the ‘Tweak’ button and select in green:
  • Under ‘Scanning Engine’:
    • Unload recognized processes during scanning
    • Scan registry for all users instead of current user only
  • Under ‘Cleaning Engine’:
    • Let Windows remove files in use at next reboot
  • Under Log Files:
    • Include basic Ad-aware SE settings in logfile
    • Include additional Ad-aware SE settings in logfile
    • Please do not check: Include Module list in logfile
• Click on ‘Proceed’ to save the settings.
• Click ‘Start’
• Choose 'Perform Full System Scan'
• DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
• Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
• If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
• Save the log file when it asks and then click ‘Finish’
• REBOOT to complete the removal of what Ad-Aware SE found.

Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

[rsgirl1104]

Thank you so much for taking your time and knowledge to help me, it really is appreciated. I have done everything to the best of my "sorry computer skills" ability.

OK, so I am posting my new hijack this log, but after that I am also posting one of the scans I did. As I read it, it says that it was unable to fix or delete anything. another program found 3 files and deleted all but "Win32.WinAdG" it said it oculdn't delete or cure.

OK so here goes my Hijack This Log


Logfile of HijackThis v1.99.1
Scan saved at 11:20:24 AM, on 06/04/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\aim\aim.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/chsi.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.comcast.net/chsi.html"); (C:\Documents and Settings\Yvonne\Application Data\Mozilla\Profiles\default\cyimcj4p.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Yvonne\Application Data\Mozilla\Profiles\default\cyimcj4p.slt\prefs.js)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\aim\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\googletoolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\googletoolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\googletoolbar.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\googletoolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\googletoolbar.dll/cmtrans.html
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Acez.com - Download Free Screen Savers - {88E50F1D-4790-4C6B-BEE3-D54E46B6EEF6} - C:\WINDOWS\acezlink.htm
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O12 - Plugin for .mp3: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c27.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - http://us.dl1.yimg.c...bio5_3_16_0.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe





And here is the log file from BitDefender

C:\Program Files\Haunted House Horrors Screen Saver 1.0\setup_incredifind_only.exe: disinfection failed
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>arrow1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>arrow2.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bck1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bck2.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt11.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt12.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt13.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt21.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt22.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt23.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt31.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt32.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt33.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt41.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt42.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt43.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt51.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt52.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt53.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt61.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>bt62.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>checkbox1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>checkbox2.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>checkbox3.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>checkbox4.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>default.skn: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>defbtn1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>defbtn2.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>defbtn3.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph2.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph3.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph4.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph5.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph6.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>glyph7.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>main.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>preview.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>sprite1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>tab1.bmp: password protected
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask=>tab2.bmp: password protected
C:\Program Files\NewDotNet\newdotnet6_38.dll: infected with Application.Adware.NewDotNet.B
C:\Program Files\NewDotNet\newdotnet6_38.dll: disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\0CEA4FCC=>(Quarantine-2): infected with Backdoor.Agent.AC
C:\Program Files\Norton AntiVirus\Quarantine\0CEA4FCC=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\140A21C8=>(Quarantine-2): infected with Adware.POP.dl
C:\Program Files\Norton AntiVirus\Quarantine\140A21C8=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\16685C31=>(Quarantine-2): infected with Trojan.Downloader.Turown.H
C:\Program Files\Norton AntiVirus\Quarantine\16685C31=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\1FCF2D8F=>(Quarantine-2): infected with Trojan.Clicker.Unku.A
C:\Program Files\Norton AntiVirus\Quarantine\1FCF2D8F=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\1FD60188=>(Quarantine-2): infected with Adware.Promulgate
C:\Program Files\Norton AntiVirus\Quarantine\1FD60188=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\21A937E6=>(Quarantine-2): infected with Adware.Promulgate
C:\Program Files\Norton AntiVirus\Quarantine\21A937E6=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\21F91830=>(Quarantine-2): infected with Trojan.Downloader.Wintrim.B
C:\Program Files\Norton AntiVirus\Quarantine\21F91830=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\2A290ACF=>(Quarantine-2): infected with Dropped:Trojan.Downloader.Delmed.B
C:\Program Files\Norton AntiVirus\Quarantine\2A290ACF=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\2C504CDA=>(Quarantine-2): infected with Adware.OverPro.A
C:\Program Files\Norton AntiVirus\Quarantine\2C504CDA=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\37451E55=>(Quarantine-2): infected with Trojan.Qhost.BI
C:\Program Files\Norton AntiVirus\Quarantine\37451E55=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\3C55311F=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\3C55311F=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\50A07E32=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\50A07E32=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\54C93258=>(Quarantine-2): infected with Backdoor.Ruledor.C
C:\Program Files\Norton AntiVirus\Quarantine\54C93258=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\54CC5C54=>(Quarantine-2): infected with Application.Adware.IEDriver.A
C:\Program Files\Norton AntiVirus\Quarantine\54CC5C54=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\54D00650=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\54D00650=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\54D3304D=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\54D3304D=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\56155465=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\56155465=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\5AF732DC=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\5AF732DC=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\5C303A31=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\5C303A31=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\623E48F6=>(Quarantine-2): infected with Trojan.Sandbox.A
C:\Program Files\Norton AntiVirus\Quarantine\623E48F6=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\64612CD0=>(Quarantine-2): infected with Adware.Promulgate
C:\Program Files\Norton AntiVirus\Quarantine\64612CD0=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\649F4075=>(Quarantine-2): infected with Trojan.Downloader.Turown.G
C:\Program Files\Norton AntiVirus\Quarantine\649F4075=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\66886EDB=>(Quarantine-2): infected with Trojan.Downloader.VB.EM
C:\Program Files\Norton AntiVirus\Quarantine\66886EDB=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\685C557F=>(Quarantine-2): infected with Trojan.Downloader.Delmed.B
C:\Program Files\Norton AntiVirus\Quarantine\685C557F=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\72446228=>(Quarantine-2): infected with Trojan.Downloader.VB.EM
C:\Program Files\Norton AntiVirus\Quarantine\72446228=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\756C4F59=>(Quarantine-2): infected with Trojan.Downloader.Apropo.K
C:\Program Files\Norton AntiVirus\Quarantine\756C4F59=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\756F7955=>(Quarantine-2): infected with Trojan.Downloader.VB.EM
C:\Program Files\Norton AntiVirus\Quarantine\756F7955=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\75722352=>(Quarantine-2): infected with Trojan.Downloader.VB.EM
C:\Program Files\Norton AntiVirus\Quarantine\75722352=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\76B078B6=>(Quarantine-2): infected with Trojan.Downloader.Wintrim.B
C:\Program Files\Norton AntiVirus\Quarantine\76B078B6=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\76B24D55=>(Quarantine-2): infected with Trojan.Downloader.Wintrim.NAG
C:\Program Files\Norton AntiVirus\Quarantine\76B24D55=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\76B67752=>(Quarantine-2): infected with Dropped:Trojan.Spy.Middadle.A
C:\Program Files\Norton AntiVirus\Quarantine\76B67752=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\76BC4B4B=>(Quarantine-2): infected with Trojan.VB.LE
C:\Program Files\Norton AntiVirus\Quarantine\76BC4B4B=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\76BF7547=>(Quarantine-2): infected with Trojan.Septic.A.dr
C:\Program Files\Norton AntiVirus\Quarantine\76BF7547=>(Quarantine-2): disinfection failed
C:\Program Files\Norton AntiVirus\Quarantine\7CE43D63=>(Quarantine-2): infected with Adware.Promulgate
C:\Program Files\Norton AntiVirus\Quarantine\7CE43D63=>(Quarantine-2): disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001034.exe: infected with Trojan.Clicker.Unku.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001034.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001035.dll: infected with Adware.Promulgate
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001035.dll: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001036.exe: infected with Adware.Promulgate
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001036.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001037.exe: infected with Trojan.Downloader.Delmed.B
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP1\A0001037.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP10\A0003126.dll: infected with Application.Adware.NewDotNet.B
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP10\A0003126.dll: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014166.scr: infected with Application.Adware.Funweb.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014166.scr: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014169.EXE: infected with Application.Adware.Funweb.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014169.EXE: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014176.SCR: infected with Application.Adware.Funweb.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014176.SCR: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014244.EXE: infected with Application.Adware.Funweb.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP38\A0014244.EXE: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP42\A0016338.exe: infected with Trojan.Downloader.Dyfuca.DX
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP42\A0016338.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018570.exe: infected with Adware.Hotbar.R
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018570.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018573.ocx: infected with Adware.Promulgate
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018573.ocx: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018580.exe: infected with Adware.Hotbar.R
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018580.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018676.exe: infected with Trojan.Downloader.Wintrim.BW
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP45\A0018676.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0001823.exe: infected with Trojan.Downloader.Keenval.K
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0001823.exe: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002069.dll: infected with Adware.Gator.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002069.dll: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002071.dll: infected with Adware.Gator.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002071.dll: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002075.dll: infected with Adware.Gator.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002075.dll: disinfection failed
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002696.DLL: infected with Trojan.Dropper.FunWeb.A
C:\System Volume Information\_restore{D29C36E0-A054-4AC3-8E60-7C35F3A99B95}\RP8\A0002696.DLL: disinfection failed



Well the good news is the original problem I needed help with, the startup missing dll file. That no longer appears! That's great!

You really have been a great help. I will definitly take care of the donation thing. Later though.I have been up all night, and I mean NO SLEEP. And I gotta set up an account with them. But anyway I'll do it promise. Thanks again for your help!!!!!!

[OldTimer]

Hi rsgirl1104. The log looks much better. We have 1 new item to take care of for that so let's do that first.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c27.cab
Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Now let's look at the BitDefender scan. Any of the files for AdAware are Ok. AdAware will not let other programs mess around with its files (which is a good thing).

The files showing for Norton are in Norton's quarantine area which means that Norton has removed these files as being harmful and is containing them so they cannot run. Again, Norton will not allow other programs to touch them. To remove those files you can go into Norton and have Norton empty its quarantine. That is the only way to remove those.

The files that show in a restore area are part of XP's System Restore and have been backed up. If you would perform a System Restore then these files will be active again. We will flush the System Restore in a bit to remove those.

That leaves us with a few files that we can deal with so let's take care of those.

We need to make sure all hidden files are showing so please:

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Under the Hidden files and folders heading select Show hidden files and folders.
• Uncheck the Hide file extensions for known types option.
• Uncheck the Hide protected operating system files (recommended) option.
• Click Yes to confirm.
• Click OK.

Find the following files/folders and delete them (don't worry if they are already gone):C:\Program Files\Haunted House Horrors Screen Saver 1.0\setup_incredifind_only.exe
C:\Program Files\NewDotNet\ <--folder
Note: If you receive any error messages while trying to delete any of the above files/folders then reboot into Safe Mode and try to delete them again. See the instructions below on how to boot into Safe Mode.

• Restart the computer.
• As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
• Use the arrow keys to select the Safe Mode menu item.
• Press the Enter key.

If you had to boot into Safe Mode then reboot normally now.

We have a couple of last steps to perform and then you're all set.

First, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
Next, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SpywareGuard to catch and block spyware before it can execute.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

You should also have a good firewall. Here are 3 free ones available for personal use:

• Sygate Personal Firewall
• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus like the one you are currently using. It is critical to have both a firewall and an anti-virus application and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly. And to keep your system clean run these free malware scanners

• AdAware SE Personal
  
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Have a safe and happy computing day!

OT

Edited by OldTimer, 04 June 2005 - 11:01 AM.