[john god]

Hello,

I'm having trouble trying to update my adobe reader.
Every time I try, I get this:

Update Failed
ERROR 1402
Could not open key
Hkey_Local_Machine\Software\Microsoft\
Windows\CurrentVersion\Run\OptionalComponent\Mail.

Any help would be greatly appreciated.

I'm running Windows XP Professional.
Firefox

Thank-You,
John

Edited by john god, 20 February 2011 - 03:52 PM.

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After years of futzing with Adobe Reader and watching it grow bigger and bigger and ever more invasive, etc. ,
I finally found my solution to all my AR problems. I uninstalled it! (got it completely OFF of my PC)
Then I replaced it with the much smaller and much faster "Foxit Reader", also FREE and I've had no more reader problems since.

I'm now replacing Adobe Reader for all my computer customers, except those who for some unknown reason insist on keeping AR. You can lead s horse to water...... etc.

Good Luck,
The Shadow

Edited by TheShadowFL, 20 February 2011 - 06:17 PM.

[TheShadowFL]

After years of futzing with Adobe Reader and watching it grow bigger and bigger and ever more invasive, etc. ,
I finally found my solution to all my AR problems. I uninstalled it! (got it completely OFF of my PC)
Then I replaced it with the much smaller and much faster "Foxit Reader", also FREE and I've had no more reader problems since.

I'm now replacing Adobe Reader for all my computer customers, except those who for some unknown reason insist on keeping AR. You can lead s horse to water...... etc.

Good Luck,
The Shadow

Edited by TheShadowFL, 20 February 2011 - 06:17 PM.

[john god]

Will "Foxit Reader", do the same as Adobe?
Is it connected to Firefox?

Thanks,
John

[123Runner]

You use foxit reader just like you would adobe reader. It does not matter if you are using IE or Firefox.

TheShadowFL

I'm now replacing Adobe Reader for all my computer customers, except those who for some unknown reason insist on keeping AR. You can lead s horse to water...... etc.

Some of us still use and need Adobe reader because of the programs we use. My help files on the company laptop are intigrated with adobe reader. I can't change that.
I use a program called PDF xchange Viewer when ever I can because it allows me to read PDF and also to mark them up and add notations to them.

[john god]

What about the other Adobe products like flash player,air,acrobat?
Would I need to keep these and update them?
I checked on foxit reader and there are a few downloads,not sure which one to use.

Will not let me uninstall Adobe Reader.

John

Edited by john god, 22 February 2011 - 10:28 AM.

[The Skeptic]

Try to uninstall Adobe in safe mode or download and run Revo Uninstaller.

I use pdf readers a lot. The free ediion of Adobe miss a number of editing functions that I needed, so I looked for another solution. I installed FoxIt reader a number of times and eventually removed it because of various problems I encountered. Installed pdf Xchange Viewer (like 123runner)and never looked back. It allows you to high-light text, copy and paste and lots of other options. Never failed me.

[john god]

Sorry was away for the weekend.

I installed Revo Uninstaller, and also tried in Safemode
to uninstall Adobe without any luck.

[Macboatmaster]

Which Adobe reader do you have. 10.1 is the latest

Your failed update has three possible reasons in the main.
1. Your anti-virus is blocking it. Try it with the anti-virus turned off.
2. Your registry is corrupt. - a favourite for this is the use of a registry cleaner . They are known for causing this sort of error. Can you update other programs. Can you go to the Windows update and if you do not have a critical select custom and pick anyone of those - as a test.
3. Your Adobe installation itself is corrupt.

If you try
1. the anti-virus FIRST if still no success go to 2.
2 can you update windows
IF NOT post back with the error for that. IF YOU CAN UPDATE WINDOWS
3. Try an uninstall of all Adobe products you can using ONLY Conmtrol Panel add and remove programs. Adobe AIR, Adobe flash and Adobe Acrobat if you have it.
4. GO Adobe and download Adobe reader. 10.1 is the latest for XP.
If none of those work and you are happy modifying a registry key permission I will guide you through that.

Edited by Macboatmaster, 28 February 2011 - 03:17 PM.

[john god]

Just to let you know that I have adobe 9.4.1
I was able to update Java.
Also was able to update windows.
Disabled the anti-virus and tried to update Adobe,
with out any luck.

Edited by john god, 01 March 2011 - 05:21 PM.

[Macboatmaster]

Have you tried 3 and 4 on my last and are you content to modify a registry key.

Edited by Macboatmaster, 01 March 2011 - 05:33 PM.

[john god]

I tried 3 and 4 on the list but wouldn't let remove Adobe Reader.
Wouldn't let me download Adobe Reader 10.1 from CNET.
Came up ERROR 1402 Couldnot open key.
Will try the registry..........

[Macboatmaster]

ESTABLISH A RESTORE POINT FIRST>
If you have never been in the registry TAKE your time, there are no prizes for speed here.
DO NOT proceed if you are in any way unsure of your competance.
Pls do not be offended by that - it is extremely easy to make a mistake.


1. Click on Start

2. Click on Run

3. Type regedit in the textfield. Press ENTER.

4. Under My Computer, you may see the plus sign (+) to the left of some words. Click on the + next to HKEY_LOCAL_MACHINE.

5. Click on the + next to Software

6. Scroll down and click on the + next to Microsoft

7. Scroll down and click on the + next to Windows

8. Click on the + next to CurrentVersion

9. Scroll down and click on the + next to Run

Almost there...

10. Click on the + next to OptionalComponents

Note: You should see some forlders listed. In this case you may see the IMAIL, MAPI and MSFS folders.

11. Right-click on the IMAIL folder

12. Select Permissions

13. At the bottom of the opened pane, click on the button marked Advanced

14. Under the Permissions tab, click on Add

15. In the text area, type Everyone

16. Click Ok

17. Now tick the Full Control checkbox, then click on OK. (This should take you to the previous window)

18. Click Apply then click OK

19. Now, right-click on the MAPI folder and follow steps 12 - 17. (After you have completed this, go to step 20)

20. Now right-click on the MSFS folder and perform the same procedures found in steps 12 - 17. (Afterwards, go to step 21)

21. Now exit the Registry Editor

The bane of your problems should now be resolved

Now you should be able to achieve your initial goal, whether it may have been the installation, reinstallation, repair or uninstallation of Adobe Good luck!

[john god]

Were doing find till I got to # 17 on the list.
Their 2 boxes that can be ticked next to Full Control,(allow or deny.)
I thought it was allow but weren't sure.
Just wanted to double check, so I didn't make a mistake.

I also want to thank you for all your time and patience you been giving me.
I really do appreciate it.

John

Edited by john god, 03 March 2011 - 03:09 PM.

[Macboatmaster]

allow

[john god]

Thank-You Macboatmaster,

It worked and I updated Adobe Reader and Flash Player.
Any more help and I'll let you know.

Thanks Very Much,

John God