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Memory Issue


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#1
fengxfdbb

fengxfdbb

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Hello,

I just got a new computer yesterday. Everything runs fine, but the memory says I have 6g installed with only 3.47g usable. The first time I checked my ram, it said 4g installed, 3.47 usable. I had to change one of the sticks to a different socket and got the new 6g installed, 3.47g available. The sticks are Kingston ValueRam DDR3 PC3-11000 6gb triple channel. My mother board is Asus p7h55 PRO Intel board, with i5 as the CPU.
Can someone please help me why isn't all 6g usable to me? Thank you very much.

Regards,
Bo
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#2
phillpower2

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Hi fengxfdbb :D
You need to provide information about your computer, this includes is it
a laptop or desktop, is it a custom build or brand name such as Dell or HP
and if it is provide the model name or series number.
What is the OS, XP, Vista or W7 and is it 32 or 64bit?

I had to change one of the sticks to a different socket

If the computer is under warranty return it as you may invalidate the
warranty otherwise.
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#3
Alzeimer

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If your OS (Vista or 7) is the 32 bits version then it is will only recognize 3.5gb of memory. If you desire to use all of your 6gb of memory you will need to switch to the 64bits version.
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#4
fengxfdbb

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Oh, I see. Yes I'm using a 32bit system at the moment because I didn't change my hard drive. It is a self-built computer. I just upgraded most of the components. Thank you very much. I will upgrade my system.
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#5
fengxfdbb

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Hi again,
I'm still experiencing the same problem. I installed windows 7 ultimate 64bit. Now it still shows me 6 gb installed, 3.47gb usable. Any ideas why? or is it a hardware problem?

ps, it is a desktop computer

edit: it is 3.97gb usable now. So I guess it isn't the 64 bit problem.

Edited by fengxfdbb, 24 February 2011 - 02:53 PM.

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#6
Joe B.

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Please clarify, how many sticks you have total and how my gigs per stick?
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#7
fengxfdbb

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3 sticks in total, 2 gigs on each
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#8
Alzeimer

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I am assuming that since you have 6gb of memory that you have 3 x 2gb

According to your motherboard specification you can not install 3 sticks of memory but only a single, a pair or 4 sticks (see the Pic of your DIMM Support from your manual below)

http://i401.photobuc...sP7H55-mPro.jpg

Hope that helps
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#9
fengxfdbb

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I see. Thank you very much. I'll simply go grab another stick then
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