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Random BSOD, need help


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#1
Luxory

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hey guys im new to this fourm and new to decoding BSOD, im pretty good with hardware itself but just not BSOD,

so to make this clear right off the bat, NOTHING, NOTHING IS OVERCLOCKED.
All temps are good CPU idles at about 25C, i have a Coolermaster Hyper 212+ to cool it
GPU runs at 35C idle which is good concidering the card is rated for 105C
Ram does not get hot
and i have a Coolermaster Storm Sniper case with excellent airflow
Computer has been running fine for 3+ months,

The BSOD seemes to occur most when i play a 2d game called maplestory, i have gotten 3 diffrent BSOD

one is clock_watchdog_timeout 101, and then my most recent one. and a one time one SYSTEM_SERVICE_EXCEPTION

Ive read other posts and have done the bluescreenviwer and am inculding that with this post.

RAM pasted the tester built into Windows 7 already twice.

==================================================
Dump File : 022611-17316-01.dmp
Crash Time : 26/02/2011 11:15:35
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0500f038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+f64c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\022611-17316-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

==================================================
Dump File : 022511-19640-01.dmp
Crash Time : 25/02/2011 16:35:49
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`030bc9bc
Parameter 3 : fffff880`09624f00
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\022511-19640-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 292,032
==================================================

==================================================
Dump File : 022411-18033-01.dmp
Crash Time : 24/02/2011 22:39:22
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000031
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`009ea180
Parameter 4 : 00000000`00000001
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+12721
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\022411-18033-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 292,032
==================================================

Edited by Luxory, 26 February 2011 - 10:52 AM.

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#2
rshaffer61

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Hello Luxory.... Welcome to
GeeksToGo, :D
:D ;)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.



My name is Ron and I will try to help you.
I need a report first from you so here we go.

Go to Search and then to Run
Type in msinfo32 and click Enter
You will have a new window open then. On the left exoand the entry named Software Environment and then click on Windows Error Reporting.
This report will take a minute or two to show up but once it does look for a error about the time you got the last BSOD.
Pay attention to the time and date on the left side of the window and once you find once that corresponds then copy and paste that information in your next report.
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#3
Luxory

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Thanks for your help Rshaffer, i hate when something goes wrong here is the information you requested

26/02/2011 00:13 Windows Error Reporting Fault bucket 2326119827, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MapleStory.exe
P2: 1.0.0.1
P3: 4d636dd1
P4: MapleStory.exe
P5: 1.0.0.1
P6: 4d636dd1
P7: c0000005
P8: 005c73db
P9: 
P10: 

Attached files:
C:\Users\Tyler\AppData\Local\Temp\WERF1DE.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Tyler\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MapleStory.exe_d19ff4b53ee49da143d82251cdef26652a3c23f5_13e4281a

Analysis symbol: 
Rechecking for solution: 0
Report Id: 389fc63b-413d-11e0-bda4-20cf30561af9
Report Status: 0


25/02/2011 21:49 Windows Error Reporting Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\LiveKernelReports\WATCHDOG\WD-20101021-2028.dmp
C:\Windows\Temp\WER-24891035-0.sysdata.xml
C:\Windows\Temp\WERFEC0.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_05bbfecf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 425fe128-dd73-11df-9a86-20cf30561af9
Report Status: 0

25/02/2011 21:49 Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\121110-14898-01.dmp
C:\Users\Tyler\AppData\Local\Temp\WER-769147-0.sysdata.xml
C:\Users\Tyler\AppData\Local\Temp\WER154F.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Tyler\AppData\Local\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_09801554

Analysis symbol: 
Rechecking for solution: 0
Report Id: 121110-14898-01
Report Status: 0
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#4
rshaffer61

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MapleStory.exe is the app that crashed today.

The other two entries are from yesterday and suggest a possible OS issue.
Do you know what the first one belongs to?
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#5
Luxory

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The first Maplestory.exe is a video game i play, its a 2d game not really that intensive for the videocard / GPU

so would it be worth trying a fresh install?

Edited by Luxory, 26 February 2011 - 11:48 AM.

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#6
rshaffer61

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How old is the game as that may have something to do with it. Also if it is older you may be able to run it in XP compatibility mode by Right Clicking on the exe file and then click on Run in compatibility mode. They may resolve that part of the issue.

The other part we need to do some checks on and the first would be to run chkdsk /r.

Tutorial for running chkdsk in Win 7 located HERE.
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