[Jason Fellenz]

well im on my girlfriends computer and this dang thing goes slower than my grandma driving down the road!! Im pretty good with computers but not with the OS vista so im trying to see how i could wipe this computer out and start like we just got it from the computer shop! Can someone please help?

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sorry about all that i forgot to tell you the laptop i got! We have a Toshiba a135-s4527 and it has NOD32 AV on it. Dont really care if i can remove the infected files just wanna restore cause we put all our i tunes and pic files onto an external hard drive so i'd rather not do all those scans and stuff to remove the infected files unless there is no way that i can restore my computer without the disc.

[Jason Fellenz]

sorry about all that i forgot to tell you the laptop i got! We have a Toshiba a135-s4527 and it has NOD32 AV on it. Dont really care if i can remove the infected files just wanna restore cause we put all our i tunes and pic files onto an external hard drive so i'd rather not do all those scans and stuff to remove the infected files unless there is no way that i can restore my computer without the disc.

[Jason Fellenz]

also another problem that i noticed since ive had infected files is when i get the windows update it comes up with a windows vista service pack 1 update and i download and install, then it makes me restart the computer and before it restarts the computer it installs the update but it does step 1 of 3 hits 100% and then when it goes to step 2 of 3, it just blue screens and then shuts down. So i turn it back on and it goes into windows repair cause it says that it wasnt able to start up, and 15 minutes later it goes to log on screen after the window repair runs.. Dont know if maybe the spyware or viruses are causing this but wanted to note that too

[rshaffer61]

Depending on the infection a format and reinstall may not work to rid you of the infection. If you want to try it the instructions are as follows.


To access the recovery partition do the following...

Power off the laptop.
Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears.
Start tapping the zero key repeatedly at this point.
Stop if the unit beeps or when the TOSHIBA logo disappears.
The screen should flash HDD RECOVERY MODE for a second and then it will load the Toshiba recovery program right from the hard drive.
Note that this erases all data, and reloads all factory default software.]



If you want to go the cleaning way then below is the instructions for that.

I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here