Upon rebooting the screen is simply black with the error message "userint.exe failed to initialize". She said she ran Maleware, which found nothing and that AVG would not run or open.
She has no operating disk - i do have a dell operating system disk Win XP home edition - the machine with the issue is running XP media edition also a dell (dimension) machine.
At this point I'm not sure how to back up the data from the pc. She cannot afford to take the machine somewhere for repair. She lost her husband about 2 years ago and has photos and some voice recordings from chat sessions on her computer (some pics located in emails from others) that were never backed up or moved to disk. So if I can't continue to repair without loosing data please let me know and I'll pay (which i can't really afford either) best buy to look at it and hopefully they would be able to save the documents and photos. So please let me know how to proceed.
I tried to do a repair using my disk following your guides on your xp forum. When i get to the setup screen as shown here: http://www.geekstogo...air-windows-xp/ where the Repair option should be - that option does not show on my screen. Instead this is what I see:
Windows XP Home Edition Setup
The following lists show the existing partitions and unpartitioned space on this computer
Use the up and down arrow keys to select an item in the list.
*To set up a Windows XP on the selected item, press Enter
*To create a partition in the unpartitioned space, press C.
*To delete the selected partition, press D.
Then inside the box below that it reads:
76294 MD Disk at Id 0 on bus 0 at atapi (MBR)
-: partition1 (fat) 39 MB ( 31 MB free)
C: Partition2 (NTFS) 71492 MB ( 50184 MB free)
E: partition (Fat32) 4754MB ( 1364 MB free)
Unpartitioned space 8MB
So I stop right there - exit and reboot.
Instead of boot up options or xp screen I get a screen reading Microsoft windows xp recovery console.
The recovery console provides system repair and recovery functionality.
Type exit to quit the recovery console and restart the computer.
Which windows installation would you like to log onto
(to cancel, press enter)?
I type 1, then this shows up ...C:\windows>
So i exit, same screen keeps showing up.
Very quickly another screen shows reading something along the lines of choosing which operating system you'd like to boot. Now it flashes on so fast i wasn't sure exactly what it read. . pretty sure the first option is "recovery console".. But the second option down read XP media edition. Then normal, safe mode etc is on that screen.
I left it in normal mode. . . The black screen with the error box reading services.exe - bad image shows up "The application or DLL C:\WINDOWS\system32pufewpu.dll is not a valid windows image. Please check this against your installation diskette. Next time I rebooted the error was something along lines of lass.exe - bad image.
I can't click okay, mouse and keyboard do not respond either.
I tried again in safe mode. . same services.exe - bad image I tried all of the safe mode options, and the last known good config. all with same results. Black Screen and Error.
Is it too late to save the data? I have a laptop available that i could connect to it. . is that a possibility??. . in order to save her memories, or can I fix it with your help???