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Numerous Blue Screens


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#1
Litmatch21

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I've gotten numerous blue screens and it always happens when I'm watching certain flash videos. For example, I often get a blue screen crash when I watch a movie at justin.tv. I have saved a couple blues screen logs that Windows displays after the reboot. It reads as follows:


  • Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 859A0510
BCP2: 8FE31990
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120510-23384-01.dmp
C:\Users\MV\AppData\Local\Temp\WER-80324-0.sysdata.xml



  • Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 00000003
BCP2: 82B51C30
BCP3: 82B51C2F
BCP4: 82B51C30
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120810-32729-01.dmp
C:\Users\MV\AppData\Local\Temp\WER-68219-0.sysdata.xml


I'm not sure what I should do to remedy the situation. Any advice is greatly appreciated.
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#2
Litmatch21

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Do the logs reveal anything that may pinpoint the prob? I need a good lead to try and stop the blue screens.

Edited by Litmatch21, 05 March 2011 - 07:04 PM.

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#3
rshaffer61

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Sorry for the delay, The log you provided doesn't tell me much so I want to try some others.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program




Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads
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#4
Litmatch21

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Unfortunately, neither programs gave me anything. It's seems "Crash dumps are enabled but no valid crash dumps have been found.." ... Hmmm is there anything in particular I may need to do the next time I get a blue screen in order to get a valid crash dump?
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#5
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

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#6
Litmatch21

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I have Win 7. When I try to access event viewer I get the following window: Posted Image
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#7
rshaffer61

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Try this way then.
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 06 03 2011
    In the To: boxes type today's date (presuming the crash happened today) 06 03 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#8
Litmatch21

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Here is what I got:

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 07/03/2011 9:03:22 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 07/03/2011 7:27:24 AM
Type: Error Category: 0
Event: 63 Source: SideBySide
Activation context generation failed for "c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Log: 'Application' Date/Time: 07/03/2011 7:27:12 AM
Type: Error Category: 0
Event: 33 Source: SideBySide
Activation context generation failed for "C:\Program Files\Lenovo\System Update\Installer64.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Log: 'Application' Date/Time: 06/03/2011 2:27:45 PM
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Task Scheduling Error: m->NextScheduledSPRetry 3401

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 07/03/2011 7:36:32 AM
Type: Information Category: 0
Event: 8224 Source: VSS
The VSS service is shutting down due to idle timeout. 

Log: 'Application' Date/Time: 06/03/2011 11:00:05 PM
Type: Information Category: 0
Event: 61 Source: PDAgent
Schedule (AutoUpdate)(AutoUpdate) execution status is (0).

Log: 'Application' Date/Time: 06/03/2011 11:00:02 PM
Type: Information Category: 0
Event: 0 Source: PDEngine
Service started

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 21/02/2011 6:22:36 PM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.     DETAIL -   11 user registry handles leaked from \Registry\User\S-1-5-21-1493340561-1583591982-4270062853-1001:
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\Disallowed
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\Root
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Policies\Microsoft\SystemCertificates
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Policies\Microsoft\SystemCertificates
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\trust
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\My
Process 1004 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\SystemCertificates\CA


Log: 'Application' Date/Time: 24/01/2011 10:13:09 PM
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.     DETAIL -   1 user registry handles leaked from \Registry\User\S-1-5-21-1493340561-1583591982-4270062853-1001:
Process 2132 (\Device\HarddiskVolume2\Windows\System32\msiexec.exe) has opened key \REGISTRY\USER\S-1-5-21-1493340561-1583591982-4270062853-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts


Log: 'Application' Date/Time: 24/01/2011 10:11:33 PM
Type: Warning Category: 0
Event: 10010 Source: Microsoft-Windows-RestartManager
Application 'C:\Program Files\Mozilla Firefox\plugin-container.exe' (pid 2872) cannot be restarted - Application SID does not match Conductor SID..

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 28/02/2011 7:48:02 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/02/2011 7:07:24 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/01/2011 10:31:30 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 07/03/2011 2:41:11 AM
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer CLARA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B1190019-79BE-4957-8807-3BB81BA5B. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 07/03/2011 2:17:14 AM
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer CLARA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B1190019-79BE-4957-8807-3BB81BA5B. The master browser is stopping or an election is being forced.

Log: 'System' Date/Time: 07/03/2011 1:53:12 AM
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer CLARA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B1190019-79BE-4957-8807-3BB81BA5B. The master browser is stopping or an election is being forced.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/03/2011 2:01:51 AM
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The Application Experience service entered the running state.

Log: 'System' Date/Time: 07/03/2011 9:05:07 PM
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The Application Experience service entered the stopped state.

Log: 'System' Date/Time: 07/03/2011 8:55:07 PM
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The Application Experience service entered the running state.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 07/03/2011 1:20:24 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.earthlink.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 06/03/2011 10:45:37 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name jk.photorocket.net timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 06/03/2011 2:54:12 AM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.mshome.net timed out after none of the configured DNS servers responded.




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#9
rshaffer61

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OK first do you have Adobe Air installed?
Second please do the following.

Tutorial for running chkdsk in Win 7 located HERE.
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#10
Litmatch21

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OK first do you have Adobe Air installed?
Second please do the following.

Tutorial for running chkdsk in Win 7 located HERE.


Yes, I do have Adobe Air installed. I will perform chkdsk this evening. Thanks.
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#11
rshaffer61

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OK try disabling it and see if the issue still happens.
Let me know if chkdsk /r runs all 5 phases and if it finds and repairs anything.
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#12
Litmatch21

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OK try disabling it and see if the issue still happens.
Let me know if chkdsk /r runs all 5 phases and if it finds and repairs anything.


I've uninstalled Adobe Air and chkdsk came back clean. I will test out whether or not the issue has been solved. I'll report back in a week. Thank you for the help.
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#13
rshaffer61

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Thank you for the update and we will watch for your results. Good Luck :D
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#14
Litmatch21

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Had another crash just now. Here are the results from BlueScreenView and WhoCrashed:

BlueScreenView

==================================================
Dump File         : 031011-25506-01.dmp
Crash Time        : 3/10/2011 12:05:09 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : 0x85a7d510
Parameter 2       : 0x90239990
Parameter 3       : 0x00000000
Parameter 4       : 0x00000002
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+c990
File Description  : NVIDIA Windows Kernel Mode Driver, Version 186.94
Product Name      : NVIDIA Windows Kernel Mode Driver, Version 186.94
Company           : NVIDIA Corporation
File Version      : 8.16.11.8694
Processor         : 32-bit
Computer Name     : 
Full Path         : C:\Windows\Minidump\031011-25506-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 421,416
==================================================



BlueScreenView also produced a huge list of file names but I don't know if you need that too. If so, then I will post it also. Please let me know.



WhoCrashed

crash dump file: C:\Windows\Minidump\031011-25506-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8CADB) 
Bugcheck code: 0x116 (0xFFFFFFFF85A7D510, 0xFFFFFFFF90239990, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time. 


Edited by Litmatch21, 10 March 2011 - 11:22 AM.

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#15
rshaffer61

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Looks like the nvidia video driver is a problem now.
Do you have the newest video drivers from Nvidia for your video card?
What is the make and model of your video card?
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