[arekdaset]

Hello all. I am having a problem with a popup on a user machine that is not being blocked by the popup blocker. I ran a boot scan for viruses using avast and also ran malwarebytes and anti spy. All programs show no infections. I have my computer setup with all the options including show all hidden files and system files.

When the user goes into a website and starts browsing a small pop up appears saying "http:/// cannot connect to facebook" facebook is filtered through our webfilter so no one can access the outside net. I did remove an infection called nail.exe with the manual removal instructions and still no success in finding out why I am getting this pop up.  error.pdf   88.67KB   163 downloads
I am runnning windows xp pro SP2. (SP3 is causing problems)
IE8
I have attached a pdf file with the error.

I am not a noob so just shoot away with answers and suggestions. I know my way around a computer like it is part of me.

Thanks in advance for your help.


AREKDASET
Computer and Network Specialist

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So do you have a filter.
Restricted sites in IE8
Run ATF cleaner check all boxes. (note saved password deletion)

http://www.atribune....id=25&Itemid=25

I have my computer setup with all the options including show all hidden files and system files.

WHY - a very risky approach

am having a problem with a popup on a user machine that is not being blocked by the popup blocker

If you mean the pop up later described - the blocker on IE8 will never prevent that.

Additionally it is a matter of relative unimportance but you have posted this thread TWICE. It would have been better to add the PDF to the first thread as a second post. HOWEVER pls do not worry about it. I have asked for the other to be closed. This saves people wasting their time posting on a thread that is already receiving help.

Edited by Macboatmaster, 02 March 2011 - 02:07 PM.

[Macboatmaster]

So do you have a filter.
Restricted sites in IE8
Run ATF cleaner check all boxes. (note saved password deletion)

http://www.atribune....id=25&Itemid=25

I have my computer setup with all the options including show all hidden files and system files.

WHY - a very risky approach

am having a problem with a popup on a user machine that is not being blocked by the popup blocker

If you mean the pop up later described - the blocker on IE8 will never prevent that.

Additionally it is a matter of relative unimportance but you have posted this thread TWICE. It would have been better to add the PDF to the first thread as a second post. HOWEVER pls do not worry about it. I have asked for the other to be closed. This saves people wasting their time posting on a thread that is already receiving help.

Edited by Macboatmaster, 02 March 2011 - 02:07 PM.

[diabillic]

I would suggest visiting the malware forum to ensure your infection was completely removed.

[noknojon]

I am not a noob so just shoot away with answers and suggestions. I know my way around a computer like it is part of me.

I assume you have Malwarebytes Anti-malware installed and updated to check for malware/infections -
You do not list your Antivirus as some can cause your XP SP3 problems - Disable the A/V while you install SP3 and then enable it again later - MSE A/V is compatible with most systems (plus free)and should not interfere with SP3 installing -
You will not have all the current M/soft updates and security patches without SP3 -
Thank You -
EDIT -
If you need a "stronger" Temp file cleaner then here is TFC by OldTimer -
Download TFC to your desktop.

• Close any open windows.
• Double click the TFC icon to run the program
• TFC will close all open programs itself in order to run,
• Click the Start button to begin the process.
• Allow TFC to run uninterrupted.
• The program should not take long to finish it's job
• Once its finished it should automatically reboot your machine,
• if it doesn't, manually reboot to ensure a complete clean

Edited by noknojon, 02 March 2011 - 06:30 PM.

[Macboatmaster]

noknojon
I will stand corrected but I think he is saying his main problem is the popup not the SP3
However as he knows his way around the computer just like it is part of him, he is I am sure aware of what is problem is with SP3..
His problem without of course is that support by way of secuirty updates finished in July last year, and he cannot even get them on a download, as they are written for SP3.. so may very well not sit well with SP2.

[arekdaset]

SP2 is my choice of service packs. This is a popup issue not a SP issue. This has to do with something trying to dial out or trying to reach the internet. I will look further into it and post my findings later.

[arekdaset]

For all who are interested in the solution here it is. I found that my pop ups were coming from a program called CodeWorks Browser Control. It works with the same concepts as a firewall to restrict internet access.

This is how I fixed the solution.

Logged into machine using safe mode with prompt.

I opened up the prompt and changed directory to c:\windows\system32

Here I proceeded to delete the following files:
cwagent.dll
cwBCAgent.exe
cwBCTrace.exe
cwClient.exe
cwError.vbs
cwLock.dll
and cwsvc.ocx

Rebooted machine and POPUPS gone!

ArekDaSet