[jclynn67]

How do I find out what brand of hard drive she has?

Somehow the blue screen that has only flashed before stayed up long enough for me to write down the error:

STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000). The system has been shutdown.

Does that tell us anything???

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It worked just fine till I formatted it ... should have just left both operating systems on it and reinstall the programs. How can the hard drive be fine and now after reformatting its not? Could it be the cd I used to reformat? It had xp Media and I used xp home edition with sp1a ... would that cause issues? I haven't been able to get it to a place to enter the code ... didn't notice they were different, guess I need to see if anyone has a cd for xp Media I can use.

Thanks again!

[jclynn67]

It worked just fine till I formatted it ... should have just left both operating systems on it and reinstall the programs. How can the hard drive be fine and now after reformatting its not? Could it be the cd I used to reformat? It had xp Media and I used xp home edition with sp1a ... would that cause issues? I haven't been able to get it to a place to enter the code ... didn't notice they were different, guess I need to see if anyone has a cd for xp Media I can use.

Thanks again!

[rshaffer61]

Try the SeaTools Cd Iso version. It seems to work with most drives. The error you are getting is described as follows:

0x00000080: NMI_HARDWARE_FAILURE
(Click to consult the online MSDN article.)
This general indication of a hardware failure is often quite difficult to pin down. Follow usual hardware troubleshooting protocols, in particular: Roll-back any recent hardware or driver changes; ensure that RAM sticks are matched and undamaged; check for viruses or hard drive damage; run ChkDsk to identify file system problems; ensure that all connections are sound inside the computer and all cards well-seated. In tough cases you may need to consult a professional shop for hardware diagnosis and repair.

As you can see the possible reasons are wide so lets go with HD diagnostics.
The memory you have already checked and found to be good.

[jclynn67]

Ok so I ran the hard drive test and it come up with 9 errors on the long test ... then it ran a short test and repaired all and said it passed! I then tried to reboot and it went into the loop again ... so I went into bios and ran the hard drive test and it was able to run all the way through this time and said it passed!

Is there a place I can download the Windows XP Media Center Edition 2005 as I have no cd for it but the code is on the bottom of the laptop.

Where do we go from here?

[rshaffer61]

Rerun the long test and see if it finds anymore errors.

Is there a place I can download the Windows XP Media Center Edition 2005

Nope not legally.
You can try contacting HP and see about purchasing a set of recovery disks for your specific model. That will include the XP and the original drivers and software that were on the system when it was brand new. Normal cost is usually less then 50 USD.

[jclynn67]

GRRRRRRRRRRRRRRRRRRRRRR!!!! After all this time of messing around ... ordering a new Windows XP Pro operating system ... installing Avast ... its back to the same crap ... WT* is going on????????? get the 0x80000003 error ... then back into the loop of restarting ... blue screen for a second ... restart loop again!!! Is it time for a new computer????????

Please help ... I am sooooooooooooooooooooooooooooooooooo extremely frustrated!!!!

[jclynn67]

Ran another hard drive long test and passed with no errors! So confused!!!

[rshaffer61]

Did you install with a new OS disk or have you received the new disk yet?
Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[jclynn67]

it wont boot ... it is in the flash of blue screen restart boot loop

[rshaffer61]

Ok try this.

• Start your system and at the Second post screen tap on F8 to get to the Boot Menu
• Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
• Click Enter to disable it
• The system should reboot and if not then do so.
• When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.

[jclynn67]

when I click F8 it comes up windows advanced options menu ... gives options for safe mode but nothing with auto start on error ... am I doing something wrong?

[jclynn67]

tried to start it in safe mode and get message ... windows xp setup cannot run under safemode. setup will restart now.

any clue what that is all about???

[rshaffer61]

This is the window you should be seeing:

[rshaffer61]

If not the above then are you seeing this one:

[jclynn67]

the 2nd one