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Computer can not open webpages


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#1
Reactor

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Welcome!

My beloved sister asks for help this time. She has installed az internet security software named "COMODO", which I strongly believe, is a malware. Later, she have managed to get rid of it alrighty, but since then, her computer will not display any webpages...at all. The computer connects to the internet alrighty, and everything seems to be fine, but when she types in an address, and presses Enter, the webpage will not display. First, a pure white colour can be seen in the whole display window, and at the bottom, Internet Explorer claims that it is searching the current website. And then...the webpage cannot be displayed. She wants to know whether or not this problem can be solved.

Sure a complete reinstall would fix this, but the point is to do it without reinstalling. She uses Windows XP Service Pack 3 and ADSL.
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#2
phillpower2

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COMODO is a legitimate AV and Firewall software http://www.comodo.com/
Try to install another web browser such as google chrome etc, even if only temporary then go into control panel, add/remove programmes and remove IE, if this works you can then try a fresh install of IE8, if you cannot install a new web browser do the uninstall of IE as suggested then click on start, internet and you should get the http://uk.msn.com/ portal, albeit the Hungarian version, search for the preferred homepage and set it as the default.
Something else worth checking if you are connecting via a router is does the IP have its own AV in use, do this if the other suggestions do not resolve the issue.
Good luck and let us know how it goes.
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#3
Macboatmaster

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And then...the webpage cannot be displayed


Is there an error message associated with this.

Go start, run and type cmd
In the window that opens
type ping and your home page
eg: ping www. google.com

as a further exmaple
Type the IP or website address that you want to ping. For example, if you want to ping eBay, type "www.ebay.com" after the space. If you want to ping your Router, it might be "192.168.1.1"5Hit "Enter." If the website is up and actively responding, you receive replies back from the server that you pinged with the following information:
  • The IP address
  • The number of Bytes sent
  • The time it took in milliseconds
  • The TTL is Time to Live (This indicated the number of "hops" back from the computer pinged from that computers initial TTL value.)

Edited by Macboatmaster, 05 March 2011 - 02:52 PM.

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#4
Reactor

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We have decided to reinstall the system eventually, because of other malfunctioning programs :D But thanks for the help anyways!
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#5
Macboatmaster

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Good luck with it.
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