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BSOD error/system restart


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#1
Manika

Manika

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Hi

I am getting BSOD errros from last 35 days. Everytime it comes up with different error. In the past month i spoke with service centre people of HP/Compaq Presario but, they did't find any solution or cause of these errores. Ive been looking around on the internet and checked Microsoft's site for information. PC works fine for 5-6 hours then it starts giving problems such as "Internet Explorer has stopped working" and in some time system would restart giving a BSOD (Blue Screen Of Death) Error which ooccurs due to various reasons.
For example: IRQL NOT LESS OR EQUAL/ MEMORY MANAGEMENT/ SYSTEM SERVICE EXCEPTION.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002B2AB81
BCP3: FFFFF880025791C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030711-20155-01.dmp
C:\Users\HOME\AppData\Local\Temp\WER-40279-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Because of these errors i lost all my data. Then HP service centre people changed my RAM, HDD, Motherboard & CPU. Still problem is there. Does anyone have any ideas what this might be? Any information would be greately appreciated.

Attached Thumbnails

  • Error 1A Date 06.03.2011 time 02.38 am.JPG

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#2
Macboatmaster

Macboatmaster

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Then HP service centre people changed my RAM, HDD, Motherboard & CPU


Am I correct in presuming that this is under a warrantry arrangement.
If so I would strongly suggest that your next course of action is to go back to HP, rather than attempting resolution on this site.
Whilst we are perfectly willing to try and help - "Is that really the right way to go?"

You could so easily then be in dispute with HP, with them alleging it was this and that program that caused the problem.

However the decision is of course yours.
If you have to reply with any screenshots please attach them as OPENED, so that anyone helping does not have to open the files to view the information. The same applies to any log files.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program



Please post the full model details of the computer.

Edited by Macboatmaster, 07 March 2011 - 12:58 PM.

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#3
temoz

temoz

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Then HP service centre people changed my RAM, HDD, Motherboard & CPU


Am I correct in presuming that this is under a warrantry arrangement.
If so I would strongly suggest that your next course of action is to go back to HP, rather than attempting resolution on this site.
Whilst we are perfectly willing to try and help - "Is that really the right way to go?"

You could so easily then be in dispute with HP, with them alleging it was this and that program that caused the problem.

However the decision is of course yours.
If you have to reply with any screenshots please attach them as OPENED, so that anyone helping does not have to open the files to view the information. The same applies to any log files.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program



Please post the full model details of the computer.

 

==================================================
Dump File         : 091517-17628-01.dmp
Crash Time        : 15/09/2017 10:55:06 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02cdc369
Parameter 3       : fffff880`053e1f20
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-17628-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,288
Dump File Time    : 15/09/2017 10:56:14 م
==================================================
 
==================================================
Dump File         : 091517-14554-01.dmp
Crash Time        : 15/09/2017 09:41:35 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02ad5369
Parameter 3       : fffff880`02327f20
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-14554-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,232
Dump File Time    : 15/09/2017 09:43:07 م
==================================================
 
==================================================
Dump File         : 091517-11497-01.dmp
Crash Time        : 15/09/2017 08:31:12 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02a8f369
Parameter 3       : fffff880`05605de0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-11497-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,176
Dump File Time    : 15/09/2017 08:32:24 م
==================================================
 
==================================================
Dump File         : 091517-17128-01.dmp
Crash Time        : 15/09/2017 08:07:13 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02adb369
Parameter 3       : fffff880`064d7de0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-17128-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,232
Dump File Time    : 15/09/2017 08:12:31 م
==================================================
 
==================================================
Dump File         : 091517-16848-01.dmp
Crash Time        : 15/09/2017 07:56:06 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02ae1369
Parameter 3       : fffff880`060bede0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-16848-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,232
Dump File Time    : 15/09/2017 07:57:15 م
==================================================
 
==================================================
Dump File         : 091517-30154-01.dmp
Crash Time        : 15/09/2017 07:27:10 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02a8b369
Parameter 3       : fffff880`0709cde0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-30154-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,232
Dump File Time    : 15/09/2017 07:28:23 م
==================================================
 
==================================================
Dump File         : 091517-22120-01.dmp
Crash Time        : 15/09/2017 07:01:03 م
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02a8b369
Parameter 3       : fffff880`03432de0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\091517-22120-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,232
Dump File Time    : 15/09/2017 07:02:32 م
==================================================

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