[jeshan]

Ok so I've spent hours browsing forums and trying the suggestions I found and NOTHING has helped. So I lost the ability to connect to the internet on my desktop computer. The problem seemed to arise out of nowhere, and I made no major changed. The problem occured when my husband was here so who knows what he may have done Ok so when trying to repair my internet connection I get the message "cannot renew ip address" (it is a 169.254... APIPA) so I have tried the following...

-disabling firewall and antivirus
-trying new cables
-speaking to my service provider which was totally useless
-system restore
-checked that "obtain IP address automatically" and "obtain DNS server address automatically" were selected in TCP/IP
-reset router
-eliminated the wireless router all together and connected cable modem directly to desktop
-reset modem
-CMD netsh int ip reset reset.txt and netsh winsock.reset.catalog and rebooted

This is an older computer I am trying to use just for my business so I really need to get this resolved. I am running XP. Any help with this would really be appreciated! It's getting very frustrating! Thank you so much in advance!

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Hello jeshan.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

Hello jeshan.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

Are you still having problems with your issue?
It has been 12 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.

[jeshan]

I must apologize for my lack of response. Have had some illness to deal with. Here is the requested attachment. I hope it is what was needed. Thank you again!

Attached Thumbnails

• 

[rshaffer61]

ok good job but I see a yellow exclamation mark up higher. Can you scroll the screen up to the top of the list and then take a new screenshot please. Attach it to your next reply. Thank you

[jeshan]

Ok...sorry here is the top of the list.

Attached Thumbnails

• 

[rshaffer61]

OK only item that I see with a problem is your Audio Controller Do you have sound on your system?
Right click on that entry with the yellow exclamation mark and then click on Uninstall.
Reboot your system and see if the issue shows up again in your Device Manager.

Now go to Start then to Run
Type in cmd then click Enter
In the new window at the C prompt type in ipconfig /flushdns and click Enter
When done type Exit then Reboot your system.
Try your renew now.

[jeshan]

I do have normal audio...tried to renew again...no luck!

[rshaffer61]

You can listen to cd's or watch a dvd movie with no problems?
Did you try the last instructions from my previous post?