[chantal7]

Hello!

I was wondering if anyone could give me some help on this matter...

I have had this blue screen appear about 3 times now, in about 3 or more months (they seem to happen occasionally) It doesn't seem serious as I can still do things on my computer... but I would like to try to solve the issue!


http://i28.photobuck...110111-2233.jpg

http://i28.photobuck...110111-2233.jpg

I checked the "WhoCrashed" program, and I got:

On Thu 3/10/2011 3:57:48 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x8E (0xFFFFFFFFC0000047, 0xFFFFFFFF804FCF44, 0xFFFFFFFFBA4D7A58, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown KERNEL_MODE_EXCEPTION_NOT_HANDLED

[Advertisements]

Hi chantal7 -
Please do the following as it will provide us with more information than the mini dump.

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thank You

[noknojon]

Hi chantal7 -
Please do the following as it will provide us with more information than the mini dump.

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thank You

[chantal7]

Hi chantal7 -
Please do the following as it will provide us with more information than the mini dump.

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thank You

I am having trouble understanding where to go after clicking that link. I think I installed it, I opened it but do not see anything. It's all blank. Is there something I am missing? My apologies, if I don't see it boldly I usually have troubles. Thanks for your time in trying to help me out!

Edited by chantal7, 10 March 2011 - 11:47 PM.

[noknojon]

Hi -
Scroll to the bottom of the page for the d/loads -
I will watch if you still have problems -

Download BlueScreenView (in Zip file)
Download BlueScreenView with full install/uninstall support

Thanks -

Edited by noknojon, 10 March 2011 - 11:53 PM.

[chantal7]

Hi -
Scroll to the bottom of the page for the d/loads -
I will watch if you still have problems -

Thanks -

Yep, I installed: Download BlueScreenView with full install/uninstall support

I don't see an exe file though. All I see is:

Bluescreenview (html help file)
Bluescreenview (application)
Bluescreenview (cfg file)
readme and uninstall

I assumed it was the application I clicked on. I clicked that to open it, but it's all blank.

[noknojon]

Can you load the Zip version and try that please -
I just di that , but at the bottom of the screen I get 0 Blue Screens -

Edited by noknojon, 11 March 2011 - 12:12 AM.

[chantal7]

Can you load the Zip version and try that please -
I just di that , but at the bottom of the screen I get 0 Blue Screens -

Hmmm, weird. I get the same thing...

[noknojon]

http://support.microsoft.com/kb/829884
There are "hot fixes" listed at the top left of this M/soft site -
Were you watching U Tube or other videos at the time that some of these Blue Screens occurred -

Have not forgot , been checking on watchdog problems - Many seem to be related to video drivers -
Go to Control Panel > System > Hardware > Device Manager , and look (towards the bottom) if there are any Red or Yellow ! marks

[chantal7]

http://support.microsoft.com/kb/829884
There are "hot fixes" listed at the top left of this M/soft site -
Were you watching U Tube or other videos at the time that some of these Blue Screens occurred -

Have not forgot , been checking on watchdog problems - Many seem to be related to video drivers -
Go to Control Panel > System > Hardware > Device Manager , and look (towards the bottom) if there are any Red or Yellow ! marks

Yes, in fact the first TWO times this happened to me I was watching youtube videos. One was from a forum, one was on youtube itself. The third time I was playing a game on the computer (Diablo). I had a feeling all three of these events had something to do with it, but I still do not know how to react.

What are hot fixes? Can I request to get them from the link you provided?

Also, I don't see any red/yellow ! near the bottom of the device manager.... but I am not really sure that is the spot to view them? I see, for example, disc drives, then I can click and expand it.

I thank you again for your time and effort here in trying to help me out.

Edited by chantal7, 11 March 2011 - 12:50 AM.

[noknojon]

http://www.faultwire...tchdog.sys.html
Read this page (lower section mainly) for more results -

[chantal7]

http://www.faultwire.com/file_report/watchdog.sys.html
Read this page (lower section mainly) for more results -

Hmm. I am at a loss, not really sure what to do at this point!

[rshaffer61]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads

[rshaffer61]

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 10 03 2011
  In the To: boxes type today's date (presuming the crash happened today) 10 03 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[chantal7]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Thu 3/10/2011 3:57:48 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x8E (0xFFFFFFFFC0000047, 0xFFFFFFFF804FCF44, 0xFFFFFFFFBA4D7A58, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown KERNEL_MODE_EXCEPTION_NOT_HANDLED

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 10 03 2011
  In the To: boxes type today's date (presuming the crash happened today) 10 03 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

Vino's Event Viewer v01c run on Windows XP in English
Report run at 11/03/2011 11:03:32 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 10/03/2011 8:38:46 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log: 'Application' Date/Time: 10/03/2011 8:38:46 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log: 'Application' Date/Time: 26/01/2011 9:36:12 PM
Type: error Category: 0
Event: 5000 Source: MPSampleSubmission
EventType mptelemetry, P1 0, P2 moaccapability, P3 3.0.8107.0, P4 0, P5 0, P6 unspecified, P7 unspecified, P8 NIL, P9 NIL, P10 NIL.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 11/03/2011 10:32:11 AM
Type: information Category: 0
Event: 0 Source: iPod Service
The event description cannot be found.

Log: 'Application' Date/Time: 11/03/2011 10:32:10 AM
Type: information Category: 0
Event: 0 Source: hpqcxs08
The event description cannot be found.

Log: 'Application' Date/Time: 11/03/2011 10:32:07 AM
Type: information Category: 0
Event: 1800 Source: SecurityCenter
The Windows Security Center Service has started.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 11/03/2011 12:17:45 AM
Type: warning Category: 0
Event: 63 Source: WinMgmt
A provider, OffProv12, has been registered in the WMI namespace, Root\MSAPPS12, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 11/03/2011 12:17:45 AM
Type: warning Category: 0
Event: 63 Source: WinMgmt
A provider, OffProv12, has been registered in the WMI namespace, Root\MSAPPS12, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 16/12/2010 9:22:14 AM
Type: warning Category: 0
Event: 20 Source: Google Update
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 11/03/2011 10:32:09 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The adfs service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 11/03/2011 10:32:09 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 11/03/2011 10:31:34 AM
Type: error Category: 2
Event: 55 Source: Ntfs
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume J:.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 11/03/2011 10:43:25 AM
Type: information Category: 8
Event: 19 Source: Windows Update Agent
Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.99.1050.0)

Log: 'System' Date/Time: 11/03/2011 10:43:07 AM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The MpKslc92437f5 service was successfully sent a start control.

Log: 'System' Date/Time: 11/03/2011 10:43:06 AM
Type: information Category: 0
Event: 2000 Source: Microsoft Antimalware
Microsoft Antimalware signature version has been updated. Current Signature Version: 1.99.1050.0 Previous Signature Version: 1.99.950.0 Signature Type: AntiSpyware Update Type: Delta User: NT AUTHORITY\SYSTEM Current Engine Version: 1.1.6603.0 Previous Engine Version: 1.1.6603.0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 11/03/2011 12:57:56 AM
Type: warning Category: 0
Event: 51 Source: Disk
An error was detected on device \Device\Harddisk1\D during a paging operation.

Log: 'System' Date/Time: 11/03/2011 12:20:40 AM
Type: warning Category: 0
Event: 51 Source: Disk
An error was detected on device \Device\Harddisk1\D during a paging operation.

Log: 'System' Date/Time: 10/03/2011 11:38:22 PM
Type: warning Category: 0
Event: 51 Source: Disk
An error was detected on device \Device\Harddisk1\D during a paging operation.

[rshaffer61]

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

Have you recently updated any drivers for your system either manually or through windows update?