[rshaffer61]

Try this link HERE for the video driver.

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Thanks again for the help. I have installed to what I believe the correct two things you told me to get...

When installing the video, I got an error that said

"Could not load file or assemble "CLI.Implementation, Version 2.03713.40381, Culture=neatral, PublicKeyToken=90ba9c70f846762e' or one of its dependencies. The system could not find the file specified."


And also "Application Install: install package failure!"

I almost wonder if I selected something wrong from the link you gave me.

[chantal7]

Thanks again for the help. I have installed to what I believe the correct two things you told me to get...

When installing the video, I got an error that said

"Could not load file or assemble "CLI.Implementation, Version 2.03713.40381, Culture=neatral, PublicKeyToken=90ba9c70f846762e' or one of its dependencies. The system could not find the file specified."


And also "Application Install: install package failure!"

I almost wonder if I selected something wrong from the link you gave me.

[rshaffer61]

You can go back through the instructions and redownload the correct one to be sure.
Let me know if you get stuck on what to put in the drop down menus.

[chantal7]

You can go back through the instructions and redownload the correct one to be sure.
Let me know if you get stuck on what to put in the drop down menus.

I was questioning the Step 1 in the drop down menus. I think the others are good to go.

[rshaffer61]

The following are the entries in order

Desktop Graphics
Radeon HD Series
Radeon HD 3xxx Series PCIe
Vista 32bit

[chantal7]

The following are the entries in order

Desktop Graphics
Radeon HD Series
Radeon HD 3xxx Series PCIe
Vista 32bit

Ah, I put something totally different - lol.

I have windows XP so I put that instead of vista.

I should install the Catalyst Software Suite?

[rshaffer61]

Yep if you have XP then put XP 32 bit:
I thought you were running Vista 32 bit version.

I should install the Catalyst Software Suite?

Yes the suite full.

[chantal7]

Yep exactly:

I should install the Catalyst Software Suite?

Ok I've installed it again. I still got the same error messages during the install. Not sure if that's good or bad.

I also looked back in which file I installed to begin with and they were the same thing.

[rshaffer61]

OK I think we need a clean slate here.
Go to Add\Remove Programs and uninstall all the Catalyst stuff.
Then go to Device Manager and uninstall all video drivers.
Then Try to install the file again.
If this doesn't work then boot to Safe Mode and try the above steps again. Reboot into normal mode and then install the newest drivers again.

[chantal7]

OK I think we need a clean slate here.
Go to Add\Remove Programs and uninstall all the Catalyst stuff.
Then go to Device Manager and uninstall all video drivers.
Then Try to install the file again.
If this doesn't work then boot to Safe Mode and try the above steps again. Reboot into normal mode and then install the newest drivers again.

So that would mean to uninstall:

ATI Catalyst Control Center
and
ATI Catalyst Install Manager

I just want to make sure I uninstall the correct things as I'm not 100% confident in doing this.

As for video drivers, where in the Device manager do I find those?

[rshaffer61]

Yes on the first two.In Device manager click the + sign next to Display Adapters
It will then show the video card installed.

[chantal7]

Okay, thanks.

It's in the middle of uninstalling. Do I reboot afterwards?

And if I have to go into safemode, you mean to uninstall all of these again and install?

Another question, which safemode reboot option do I choose?

Edit:

While uninstalling the video driver, I have a message that tells me to insert a disk called "ATI Technologies Inc. Installation DISK." I don't have that disc, of all the discs I own.

Edited by chantal7, 18 March 2011 - 07:31 PM.

[rshaffer61]

Boot into safe mode and then uninstall everything.
Once you boot back to normal mode then you can install the newest driver

[rshaffer61]

Do you know what SP you have installed for XP? If not please do the following.

Push and hold the Windows key on keyboard. This is the one with the Microsft windows logo on it.
While holding Win key down click on the Pause\Break key

This should open the System properties window
On this window it will show

System info:

Microsoft Windows: type and version
Service Pack number

Registered Name
Register Number

Computer:
CPU type
Memory
I need all the above info in your next reply Except for Register name and number.
This is private and we don't need to know this information

[chantal7]

Oh, so I was to uninstall in safe mode? Oops!? It said it's complete uninstalling.

As for my system:

Microsoft windows XP
Home Edition
Version 2002
SP 3

AMD Athlon ™ 64 x 2 Duel
Core Processor 4600+
2.42 GHz. 1.75GB of RAM