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Please help [CLOSED]


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#1
BigD

BigD

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Computer appears to be a mess right now...

I've run all recommended anti-virus/anti-spyware programs but I'm still facinf a whole bunch of popups and security warnings...

Any help would be greatly appreciated...

__

Logfile of HijackThis v1.99.1
Scan saved at 17:54:45, on 28/05/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\msole32.exe
C:\WINDOWS\popuper.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINDOWS\System32\intmonp.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft Money\System\reminder.exe
C:\Program Files\AOL 9.0\waol.exe
C:\WINDOWS\System32\winnook.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\WINDOWS\System32\ied.exe
C:\WINDOWS\hxiompev.exe
C:\Program Files\Media Access\MediaAccess.exe
C:\Program Files\Media Access\MediaAccK.exe
C:\Program Files\BullsEye Network\bin\bargains.exe
C:\WINDOWS\System32\msxct.exe
C:\Program Files\Microsoft AntiSpyware\gcasServAlert.exe
C:\Program Files\Microsoft AntiSpyware\gcasServAlert.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSPS~1.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServAlert.exe
C:\Program Files\Microsoft AntiSpyware\gcasServAlert.exe
C:\WINDOWS\explorer.exe
C:\Temp\salm.exe
C:\WINDOWS\System32\ap9h4qmo.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServAlert.exe
C:\Documents and Settings\Mr. Brown\Desktop\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.web--sear...7-671418497817}
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.startsear...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - URLSearchHook: (no name) - {30192F8D-0958-44E6-B54D-331FD39AC959} - (no file)
O2 - BHO: CDownCom Class - {031B6D43-CBC4-46A5-8E46-CF8B407C1A33} - C:\WINDOWS\DOWNLO~1\ipreg32.dll
O2 - BHO: Loader Class - {2E246FAE-8420-11D9-870D-000C2917DE7F} - C:\WINDOWS\SYSTEM\Loader.dll
O2 - BHO: Pop Class - {A9AEE0DD-89E1-40EE-8749-A18650CC2175} - C:\WINDOWS\winsx.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hpD9DB.tmp
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: ISTbar - {FAA356E4-D317-42a6-AB41-A3021C6E7D52} - C:\Program Files\ISTbar\istbarcm.dll
O3 - Toolbar: Search Bar - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - C:\WINDOWS\webdlg32.dll (file missing)
O4 - HKLM\..\Run: [SystemTray] SysTray.ExE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [vmtuner] gclib.exe
O4 - HKLM\..\Run: [JLoG] C:\WINDOWS\hxiompev.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [msxct] msxct.exe
O4 - HKLM\..\Run: [lgzqr] C:\WINDOWS\lgzqr.exe
O4 - HKLM\..\Run: [Power Scan] C:\Program Files\Power Scan\powerscan.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [mjkn] C:\WINDOWS\mjkn.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\System32\ap9h4qmo.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKLM\..\RunOnce: [ICDRegOCX0] rundll32.exe advpack.dll,RegisterOCX C:\WINDOWS\System32\WinDmy.dll
O4 - HKLM\..\RunOnce: [GIANTAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [Intel system tool] C:\WINDOWS\System32\winnook.exe
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: Win32 Classes - file://c:\windows\Java\classes\win32ie4.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...e/bridge-c9.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.co...ysb_regular.cab
O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab
O16 - DPF: {62FFA381-905D-066B-B983-47C174855AB8} - http://205.252.161.238/1/gdnUS1876.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115749771820
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolba...006_regular.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8A6C3066-AF77-4F56-95B8-C12972AF7991}: NameServer = 205.188.146.145
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
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#2
Guest_usetobe_*

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Hi BigD,

We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP, or Service Pack 4 if you are running Win2k. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here
Apply the update, reboot, and post a fresh Hijack This log.
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#3
BigD

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Been trying for the past hour to download that service pack...

Each time, before I can download it, I hear a couple clicks coming from the modem area and the computer freezes.

Any way of directly downloading it before going through Microsoft's Update scan, because that seems to be the point at which things mess up each time.

I'll give it a couple more attempts, but I actually think I already downloaded that pack a few weeks ago. Any way of checking that?

Thanks for your help, and sorry if I'm not making much sense.

BigD
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#4
BigD

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"To help protect your computer, Microsoft strongly recommends that you install Windows XP Service Pack 2."

Should I go for this?
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#5
Guest_usetobe_*

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Hi BigD,

Try this link for SP1a

SP1a

I would prefer SP1a, as it it more difficult with SP2, however if we cannot get SP1a to work, then go for SP2
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#6
BigD

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^ Wow, incredibly quick response. Truly appreciate it.

You can certainly expect a little financial reward via PayPal if you can actually help me get this thing back to the normal.

Downloading SP1a now. Will report back with the results a little later.
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#7
BigD

BigD

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"Product key is invalid."
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#8
Guest_usetobe_*

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While we understand that you may not have been aware, your copy of Windows is not legitimate. Unfortunately, we are unable to help you any further on this site, as we have a strict policy we adhere to in only helping people who have legitmate copies of Windows. Thank you for understanding.

Should you obtain a valid product key and carry out the required update to SP1a or SP2, then i will be able to assist you.
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#9
BigD

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How do I obtain a valid product key?

My friend installed XP on here so I don't have access to the CD.

Is there anything I can do to sort this mess out?
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#10
Guest_usetobe_*

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Hi BigD,

The only way to obtain a valid product key is to purchase a legitimate copy of Windows XP (try ebay).

Your problems with your PC are relatively easy to fix, but i am unable to assist you, without the update, as our policy is to only assist people with legitimate Windows. Without the update we would be both wasting our time as you would be vulnerable to almost immediate reinfection.

Are you sure that the product key you are using is the one that is actually entered on your PC, as i notice that you have Microsoft Antispyware installed and normally during installation it checks the product key?
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#11
Guest_usetobe_*

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*Please go http://www.howtotell.com ]here[/URL] (Microsoft website) using Internet Explorer ( not Firefox or any other browser as they won't work)
*Click on "Windows Validation Assistant"
*Click on the "Validate Now" button.
*Be patient while the ActiveX loads, do not click on any links.
*Read the instructions on this page while it's loading. You will be prompted to install - click YES.
*Enter your product key then click "continue"
*When it says "Validation Complete" please click "Continue to return to your previous activity"
*Copy what it says and paste it here.
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#12
Guest_usetobe_*

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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