[DR M]

Chrissy,

 

Go to Settings > Network and Internet > Data usage

 

Under Overview, you'll see the total data usage from the last 30 days for Wi-Fi and Ethernet connections. Click the Usage details link to view network data usage for all your applications installed on your computer.

 

Take a screenshot of what you get. It will give us an idea of the applications that use the most data.

[Advertisements]

 

[Chrissy26]

 

[Chrissy26]

Please see attached...

[Chrissy26]

It's not letting me attach the screenshot.

 

It says...

 

chrome.exe      4.37GB

system              1.85GB

firefox               938MB

updater.exe      211MB

 

And the rest are under 200MB

[Chrissy26]

Hi Dr M

 

Are you still there ?

[DR M]

Hi, Chrissy.

 

I am so sorry for the late reply. I have been sick.

 

The results you have provided about data usage for the last 30 days are completely normal. I don't see something concerning. 

[Chrissy26]

Hi Dr M

 

But when I go into my Telstra account, it shows that the actual data used is 19GB for April.

 

This doesn't correspond with the data report above, showing about 7GB for the past 30 days.

 

It seems that Telstra is charging me for 19GB, when only around 7GB has been used.

 

Would this be a Telstra issue ?

[DR M]

Hi, Chrissy. 
 
I don't know why this happens. 
 
My recommendation is:
 
1. Open a new topic at the Networking Forum here: https://www.geekstog.../11-networking/
    Describe the issue, telling that the computer is malware free. Hopefully, some other colleague whose area of knowledge covers this subject will reply.
 
2. Contact Telstra.

 

======================================
 
Since the computer is clean, as I already claimed...

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

Note: If there is a warning about this tool, go on to download it, since it is a false/positive. Choose More info and continue from there.

[Chrissy26]

Ok thank you

[Chrissy26]

# Run at 23/04/2024 11:45:26 AM

# KpRm (Kernel-panik) version 2.17.0

# Website https://kernel-panik.me/tool/kprm/

# Run by user from C:\Users\user\Downloads

# Computer Name: WINDOWS-QSS2PM6

# OS: Windows 10 X64 (19045) (10.0.19045.4291) 

# Number of passes: 1

 

- Checked options -

 

    ~ Registry Backup

    ~ Delete Tools

    ~ Restore System Settings

    ~ UAC Restore

    ~ Delete Restore Points

    ~ Create Restore Point

    ~ Delete Quarantines

 

- Create Registry Backup -

 

   ~ [OK] Hive C:\WINDOWS\System32\config\SOFTWARE backed up

   ~ [OK] Hive C:\Users\user\NTUSER.dat backed up

 

     [OK] Registry Backup: C:\KPRM\backup\2024-04-23-11-45-26

 

- Delete Tools -

 

 

  ## AdwCleaner

     [OK] C:\Users\user\Desktop\adwcleaner(1).exe deleted

     [OK] C:\Users\user\Desktop\AdwCleaner.exe deleted

     [OK] C:\Users\user\Downloads\adwcleaner(1).exe deleted

     [OK] C:\AdwCleaner deleted

 

  ## FRST

     [OK] C:\Users\user\Desktop\Fixlog.txt deleted

     [OK] C:\Users\user\Desktop\FRST-OlderVersion deleted

     [OK] C:\Users\user\Desktop\FRST64.exe deleted

     [OK] C:\Users\user\Desktop\08.04.2024\Addition.txt deleted

     [OK] C:\Users\user\Desktop\08.04.2024\FRST.txt deleted

     [OK] C:\Users\user\Downloads\Addition.txt deleted

     [OK] C:\Users\user\Downloads\Fixlog.txt deleted

     [OK] C:\Users\user\Downloads\FRST.exe deleted

     [OK] C:\Users\user\Downloads\FRST.txt deleted

     [OK] C:\Users\user\Downloads\FRST64.exe deleted

     [OK] C:\Users\user\Downloads\Shortcut.txt deleted

     [OK] C:\FRST deleted

 

  ## Malwarebytes (log)

     [OK] C:\Users\user\Desktop\Malwarebytes Scan Report 2024-04-06 161906.txt deleted

     [OK] C:\Users\user\Desktop\12.04.24\Malwarebytes Scan Report 2024-04-11 231848.txt deleted

     [OK] C:\Users\user\Desktop\07.04.2024\Malwarebytes Scan Report 2024-04-06 151918.txt deleted

     [OK] C:\Users\user\Downloads\Malwarebytes Scan Report 2024-04-06 161906.txt deleted

 

- Restore System Settings -

 

     [OK] Reset WinSock

     [OK] FLUSHDNS

     [OK] Hide Hidden file.

     [OK] Show Extensions for known file types

     [OK] Hide protected operating system files

 

- Restore UAC -

 

     [OK] Set EnableLUA with default (1) value

     [OK] Set ConsentPromptBehaviorAdmin with default (5) value

     [OK] Set ConsentPromptBehaviorUser with default (3) value

     [OK] Set EnableInstallerDetection with default (0) value

     [OK] Set EnableSecureUIAPaths with default (1) value

     [OK] Set EnableUIADesktopToggle with default (0) value

     [OK] Set EnableVirtualization with default (1) value

     [OK] Set FilterAdministratorToken with default (0) value

     [OK] Set PromptOnSecureDesktop with default (1) value

     [OK] Set ValidateAdminCodeSignatures with default (0) value

 

- Clear Restore Points -

 

   ~ [OK] RP named Scheduled Checkpoint created at 04/05/2024 11:51:16 deleted

   ~ [OK] RP named Scheduled Checkpoint created at 04/14/2024 10:43:00 deleted

   ~ [OK] RP named Windows Modules Installer created at 04/17/2024 07:53:49 deleted

   ~ [OK] RP named Windows Modules Installer created at 04/18/2024 07:48:20 deleted

   ~ [OK] RP named Windows Modules Installer created at 04/18/2024 07:52:31 deleted

     [OK] All system restore points have been successfully deleted

 

- Create Restore Point -

 

     [OK] System Restore Point created

 

- Display System Restore Point -

 

   ~ [I] RP named KpRm created at 04/23/2024 01:45:46

 

-- KPRM finished in 44.43s --