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computer would crash when ever it is working to hard.


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#1
dooms982

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Lately when ever I am multitasking or playing video games my computer would crash. The crashes would occur when ever their is alot of when their are alot of particles or when ever theirs a lot things going around. I dust my computer every 1-2months and I just cleaned recently and the problem still happening. I did the AIDA pc benchmark and the computer when the test was on the cpu stress. hopes this helps. :D thanks for any help.

My specs

Intel Core 2 Quad Q9550 @ 2.83GHz 58 °c
8.0GB Dual-Channel DDR2 @ 399MHz 5-5-5-15
ASUSTeK Computer INC. P5Q-PRO (LGA 775)
ATI Radeon HD 4800 Series (ATI AIB) 63 °C
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#2
rshaffer61

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Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

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#3
dooms982

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Critical LOg

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/10/2011 10:46:31 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: oi-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-03-11T06:46:31.435619200Z" />
<EventRecordID>177060</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>oi-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>


ERROR log

</Event>

Log Name: System
Source: EventLog
Date: 3/10/2011 10:46:42 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: oi-PC
Description:
The previous system shutdown at 10:44:59 PM on ‎3/‎10/‎2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-11T06:46:42.000000000Z" />
<EventRecordID>177053</EventRecordID>
<Channel>System</Channel>
<Computer>oi-PC</Computer>
<Security />
</System>
<EventData>
<Data>10:44:59 PM</Data>
<Data>‎3/‎10/‎2011</Data>
<Data>
</Data>
<Data>
</Data>
<Data>35783</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DB07030004000A0016002C003B00DF00DB07030005000B0006002C003B00DF00600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>

Warning LOG

</Event>

Log Name: System
Source: Microsoft-Windows-Wininit
Date: 3/10/2011 10:46:48 PM
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: oi-PC
Description:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
<EventID>11</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2011-03-11T06:46:48.895649300Z" />
<EventRecordID>177097</EventRecordID>
<Correlation />
<Execution ProcessID="460" ThreadID="492" />
<Channel>System</Channel>
<Computer>oi-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="StringCount">1</Data>
<Data Name="String"> C:\Windows\system32\guard64.dll</Data>
</EventData>
</Event>
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#4
rshaffer61

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Tutorial for running chkdsk in Win 7 located HERE.
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#5
dooms982

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alright i finished the chkdisk i did both. after i did the chkdisk and it said the disk was cleaned, i did a test and a couple of seconds later it crashed again. here is the event viewer.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/12/2011 9:05:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: oi-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-03-13T05:05:15.201618800Z" />
<EventRecordID>179708</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>oi-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
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#6
rshaffer61

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Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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#7
dooms982

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alright here is System File Checker report. But so far I have yet to find any errors so im going to do the "System File Checker" in safe mode and see what that gets me. i did an SFC about 7-9 timesAttached File  sfcdetails.txt   375.68KB   73 downloads

.....................

Alright, safe mode didn't bring any new results.

Edited by dooms982, 13 March 2011 - 03:42 AM.

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#8
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply







http://www.resplendence.com/downloads
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#9
dooms982

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here are the results.

System Information (local)
--------------------------------------------------------------------------------

computer name: OI-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™2 Quad CPU Q9550 @ 2.83GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8588943360 total
VM: 2147352576, free: 1976647680



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

...

When I read the conclusion I decided make my computer crash again but this time I would measure the temperature and around the crash its was around "108 C" so this would no lounger be a software problem but it has become a hardware.
thanks for your help ill go post a question on the hardware part of the forums.
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#10
rshaffer61

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Well that means it's not a driver problem then. Lets check some more hardware to make sure.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#11
dooms982

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the hard drive pass the extended test
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#12
rshaffer61

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OK good to hear that. Lets move on to the next possible option.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#13
dooms982

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The computer started up just fine, with the individual ram sticks.
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#14
rshaffer61

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The question is does it crash when you stress it as your original post suggested?
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#15
dooms982

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no didn't test that sorry ill go and do that.
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