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Neatworks tech support doesn't seem to know their own app... Help&


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Codejunki

Codejunki

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Oh so I have been dealing with this for sometime to no avail. Perhaps you guys and gals are better able to lend a hand then the people who made the software. It's kind of simple I think. I can't create a backup. It fails continuously. It goes for a few minutes just fine then stops.

This is the log information that I could find. Oh and attached is a capture of the error that comes up. Thoughts? Ideas?

Thanks in advance,

Codejunki

-----------------------------------

3/15/2011 5:35:15 PM DatabaseBackup CreateBackupFile
Machine Info : OS: Microsoft Windows NT 6.0.6002 Service Pack 2 .NET CLR: 2.0.50727.4206
Assembly Base: file:///C:/Program Files (x86)/NeatWorks/exec/BackupRestoreUtility.exe
Assembly Name: BackupRestoreUtility, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
Assembly Vers: 1.0.0.0
Error Message: An IO exception occurred while reading from or writing to the zip file.
Type: Xceed.Zip.ZipArchive
FullName: \
Zip file: C:\ProgramData\The Neat Company\NeatWorks\Temp\DB Backup\3-15-2011_NeatWorks.nwbak
Exception Type: Xceed.Zip.ZipIOException
Target Site : CopyTo
--StackTrace--: at Xceed.FileSystem.FileSystemItem.CopyTo(FileSystemEvents events, Object userData, AbstractFolder destinationFolder, Boolean replaceExistingFiles)
at NeatReceipts.Components.IO.XceedZipFacade.Zip(String zipFileName, String relativePathInZip, List`1 files, String password)
at NeatReceipts.Components.Backup.DatabaseBackup.CreateBackupFile(BackupSettings backupSettings, String tempBackupFile)
Inner Ex : Xceed.FileSystem.FileSystemIOException: The file item could not be opened for writing.
Type: Xceed.FileSystem.DiskFile
FullName: C:\ProgramData\The Neat Company\NeatWorks\Temp\DB Backup\3-15-2011_NeatWorks.nwbak ---> System.IO.IOException: The process cannot access the file 'C:\ProgramData\The Neat Company\NeatWorks\Temp\DB Backup\3-15-2011_NeatWorks.nwbak' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at System.IO.FileInfo.Open(FileMode mode, FileAccess access, FileShare share)
at Xceed.FileSystem.DiskFile.DoOpenWrite(FileSystemEventsSession session, Boolean overwrite, FileShare share)
--- End of inner exception stack trace ---
at Xceed.FileSystem.AbstractFile.OpenWrite(FileSystemEvents events, Object userData, Boolean overwrite, FileShare share)
at Xceed.FileSystem.AbstractFile.OpenWrite(Boolean overwrite)
at Xceed.Zip.ZipStream..ctor(FileSystemEventsSession session, ZipHandler handler)
at Xceed.Zip.ZipHandler.OpenWrite(FileSystemEventsSession session)
at Xceed.Zip.ZipHandler.Flush(FileSystemEventsSession session)
Ex Source: Xceed.FileSystem
Error Message: The file item could not be opened for writing.
Type: Xceed.FileSystem.DiskFile
FullName: C:\ProgramData\The Neat Company\NeatWorks\Temp\DB Backup\3-15-2011_NeatWorks.nwbak
Exception Type: Xceed.FileSystem.FileSystemIOException
Target Site : OpenWrite
--StackTrace--: at Xceed.FileSystem.AbstractFile.OpenWrite(FileSystemEvents events, Object userData, Boolean overwrite, FileShare share)
at Xceed.FileSystem.AbstractFile.OpenWrite(Boolean overwrite)
at Xceed.Zip.ZipStream..ctor(FileSystemEventsSession session, ZipHandler handler)
at Xceed.Zip.ZipHandler.OpenWrite(FileSystemEventsSession session)
at Xceed.Zip.ZipHandler.Flush(FileSystemEventsSession session)
-----------------------------------------------------
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