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Display Driver Stopped Responding Error message


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#1
highland403

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I'm experiencing the BSOD several times a day on a Dell Vostro 220 machine with:

Windows Vista Home Premium
Service Pack 2
Intel Core Duo CPU E7300 @2.66GHz
2.0 GB RAM
32-bit Operating System

The error message is... Display Driver Stopped Responding and Has Recovered. Display Driver atikmdag has stopped responding...

I went to the Device Manager under display adapters and found... ATI Radeon HD 3450. Assuming this is the culprit, I checked to see if there were any driver updates available but a message came back that I have the most current update available.

Can this be fixed without replacing anything? What should I do to fix this problem? Thanks in advance.
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#2
rshaffer61

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What version is the driver?
The newest is version 11.2 2/15/2011 according to ATI's website.
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#3
SHENGTON

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Hello, good evening. :D

Have you already tried resetting the video card?

Take care and God bless. :D
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#4
highland403

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it says version 8.490.0.0
dated 4/9/2008

When I clicked on update it said I had the latest driver.
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#5
highland403

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I haven't tried resetting the video card. I don't know how to do that.
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#6
rshaffer61

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According to your post you are at least 3 versions behind.
The update is most likely going to look at Dell's website for the upgrade.
Normally manufacturers are good about keeping current but in your case it looks like they have not done that.
Go HERE and input the required OS and then you should get a list of drivers. That will open a new page where you will see 2 choices. You want to click on the first choice which will take you to a new page again.
Try the first in the list and once installed let us know if the issue resolved or not.
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#7
SHENGTON

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Hello highland, good morning. :D

Try first rshaffer61's advice and let us know the result.

Take care and God bless. :D
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#8
highland403

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Before entering the OS, I got the yellow bar at the top of the page, so I downloaded the Active X or whatever it was that I assumed needed downloading for the page to work.

I input Windows Vista 32-Bit Edition, then clicked View Results. There were no results. Have tried this several times and even input other listed operating systems and got no results from them either.
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#9
rshaffer61

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OK try this one HERE.
Right side of page the drop down menus should be imputed with the following.
  • Desktop Graphics
  • Radeon HD Graphics
  • Radeon HD 3xxx Series PCIe
  • Windows Vista 32 bit
  • Click View Results

New window will appear and you want to pick the download that is first. Download and install. Let us know if everything goes right or not.
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#10
highland403

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I got the following error message:

ATI Catalyst Install Manager
Application Install: install package failure!
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#11
highland403

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After I clicked OK, it finished installing and gave me another error message. Here is the log:

Catalyst™ Install Manager
Installation Report
03/17/11 09:17:33

Hardware information
Name ATI Radeon Graphics Processor
Manufacturer ATI Technologies Inc
Device ID 0x95c5
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x9018
Subsystem vendor ID 0x1028
Other hardware
Existing packages
Catalyst Control Center
ATI Catalyst Install Manager
ATI Display Driver
Microsoft Visual C++ 2005 Redistributable
Packages for install
ATI Catalyst Install Manager
Final Status: Success
Version of Item: 3.0.812.0
Size: 20 Mbytes
ATI Display Driver
Final Status: Success
Version of Item: 8.821.0.0000
Size: 90 Mbytes
HDMI/DP Audio Driver
Final Status: Success
Version of Item: 6.58.0.6600
Size: 1 Mbytes
ATI Stream SDK v2 Developer
Final Status: Success
Version of Item: 2.3.0.0
Size: 90 Mbytes
Microsoft Visual C++ 2010 Redistributable
Final Status: Success
Version of Item: 10.0.30319
Size: 9 Mbytes
Communication Opt-in
Final Status: Success
Version of Item: 3.00.0000
Size: 1 Mbytes
Catalyst Control Center 2
Final Status: Success
Version of Item: 2011.0126.1749.31909
Size: 150 Mbytes

Other detected devices
Manufacturer ATI Technologies Inc
Device ID 0xaa28
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa28
Subsystem vendor ID 0x1028

Error messages
Application Install: install package failure!
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#12
rshaffer61

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Hmm this is strange. I need you to run some diagnostics on your hardware starting with your hard drive and then your memory.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#13
highland403

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I selected the the Hitachi link and then saved the download to my desk top. This was the first down load link that shows... - Download Drive Fitness Test Windows Diskette Creator v4.16 b00 (10.07.2009) (Direct Link)

I went through the install but it at the end it says No Floppy Disk Available. This machine doesn't have a floppy drive, so I put in a CD. It doesn't recognize the CD.

I don't understand this part of your post...Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
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#14
rshaffer61

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If you download the file and it is a ISO type file then the following instructions tell you how to burn it to a cd. It has to be burned as a image file or the cd will not be bootable.
If you did that then you may have to change the boot sequence in the bios so that the cdrom is the first boot device.
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