Dell Inc. MXC061
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0013A6800F07FB90
Current user is an administrator.
The current local date and time is 2011-03-17 14:23:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1DBE30B6-9BED-4839-A2CB-927E25AC1029}
Description: Intel® PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Mar 17 06:04:14 2011
Lease Expires: Fri Mar 18 06:04:14 2011
DNS Servers:
Adapter Name: {AE03F63B-F7FC-46A3-8CF8-C48FD74F79FC}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Mar 17 11:02:19 2011
Lease Expires: Fri Mar 18 11:02:19 2011
DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-03-17 14:22:41.
I removed my AVG software and the Windows firewall is turned off. I have tried ALL the suggestions found on this website. This problem occurred when I updated iTunes to 10.2.1.1. It wiped out all the data on my iPhone and I had to restore it to the factory settings (using another computer). Now I am terrified to connect my iphone to my computer for fear it will freeze up again. I had a friend who is pretty knowledgable about these things and he thought it was an iTunes network issue. Any suggestions would be appreciated.
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