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new external hard not read in My computer


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#1
bigdogalex

bigdogalex

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New My Book 3.0 when attached to my laptop (using Win7)the drive lights up, and I can feel the drive spin. It does not show up in Disk Management at all. It is a USB 3.0, but says it can be connected to a USB 2.0 port. I have tried several different ports. I have an older My Book that works fine.
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#2
SpywareDr

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If you get the same results when attaching it to at least one other computer, I'd return it as defective. (Swap it out for one that works).
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#3
bigdogalex

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Same results with other computer. After trying several different cables, I came up with one that worked - a USB 2.0 Micro cable. Thanks for trying to help.
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