Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer crash while playing various games


  • Please log in to reply

#1
ktniinrak

ktniinrak

    Member

  • Member
  • PipPip
  • 27 posts
Hello, and thanks in advance for any help. Recently (past 1-2 months) my laptop computer has been experiencing crashes when I play online games. When it crashes the screen usually turns completely black, though sometimes it will have thin vertical black lines, think vertical white lines, or a completely white screen. Very rarely it will just shut off completely on its own. When it crashes it becomes completely unresponsive and I have to manually shut it down. It usually takes one-three startups to get going again. When it does start up it displays the screen telling me it was shut down incorrectly and asks how I want to run my computer (safe mode, normal mode, etc. I always run in normal mode). I had previously thought the crashes were possibly due to having a weak battery, but I have replaced it with a new, working one but am still experiencing the crashes. I have also experienced a crash while watching a DVD on my computer (not during the actual movie, but while using the menu), and once when my screensaver was running. These crashes have occurred during multiple online games, so they should not be caused by the games themselves, and only online games (windows games run just fine, i.e. solitaire/freecell/chess/etc). My laptop does get pretty warm while running games, so I'm not sure if it's just caused by overheating or if there's something wrong with my video/graphics card/driver or if there's just too much going on for my computer to handle. As far as I know, all my drivers are updated and in working order. Nothing unusual is found by malware/antivirus scans. If anyone can help me figure this out and fix it, I would greatly appreciate it. Thanks!

Here are my system specs.

Windows Windows Vista Home Premium Edition (64-bit) Service Pack 2 (Build 6002)
Internet Explorer 7.0.6002.18005
Memory (RAM) 3837 MB
CPU Info AMD Turion™ X2 Dual-Core Mobile RM-75
CPU Speed 2192.6 MHz
Sound Card Speakers (Realtek High Definiti
Display Adapters ATI Radeon HD 3200 Graphics | ATI Radeon HD 3200 Graphics | RDPDD Chained DD | RDP Encoder Mirror Driver
Monitors 1x; Generic PnP Monitor |
Screen Resolution 1280 X 800 - 32 bit
Network Network Present
Network Adapters Broadcom 802.11b/g WLAN | Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC
CD / DVD Drives E: TSSTcorpCDDVDW TS-L633M
Ports NOT Present NOT Present
Mouse 5 Button Wheel Mouse Present
Hard Disks C: 285.4GB | D: 12.7GB
Hard Disks - Free C: 62.5GB | D: 2.0GB
USB Controllers 7 host controllers.
Firewire (1394) Not Detected
Manufacturer Hewlett-Packard
Product Make HP TouchSmart tx2 Notebook PC
AC Power Status OnLine
BIOS Info | |
Time Zone Eastern Standard Time
Battery High
Motherboard Quanta 3045
IP Address 35.11.240.231 |
MAC Address 00-26-9E-05-40-08
Host Name JARVIS-PC
System Serial Number CNF9300DY4
  • 0

Advertisements


#2
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Bump
  • 0

#3
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Please follow the steps below to enter the Event Viewer program in Vista. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.

Method One

• Go to
• Start
• In the Search box type in Event Viewer in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
Method Two

• Go to Start
• Right click on the Computer Icon and select Manage
• Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.

  • 0

#4
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Thanks for taking a look at my issue. When I check the event viewer and look at the times around the crashes, I see the following errors:

The previous system shutdown at 6:30:47 PM on 3/27/2011 was unexpected.
- System
- Provider
[ Name] EventLog
- EventID 6008
[ Qualifiers] 32768
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-27T22:33:47.000Z
EventRecordID 203522
Channel System
Computer Jarvis-PC
Security
- EventData
6:30:47 PM
3/27/2011
3052
DB07030000001B0012001E002F001303DB07030000001B0016001E002F0013033C0000003C000000000000000000000000000000000000000100000000000000
- Binary data:
In Words
0000: 000307DB 001B0000 001E0012 0313002F
0008: 000307DB 001B0000 001E0016 0313002F
0010: 0000003C 0000003C 00000000 00000000
0018: 00000000 00000000 00000001 00000000
In Bytes
0000: DB 07 03 00 00 00 1B 00 Ϋ.......
0008: 12 00 1E 00 2F 00 13 03 ..../...
0010: DB 07 03 00 00 00 1B 00 Ϋ.......
0018: 16 00 1E 00 2F 00 13 03 ..../...
0020: 3C 00 00 00 3C 00 00 00 <...<...
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 00 00 00 00 ........
0038: 01 00 00 00 00 00 00 00 ........


Application popup \??\C:\Program Files (x86)\SUPERAntiSpyware\SASDIFSV.SYS failed to load

followed by

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASDIFSV.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
- System
- Provider
[ Name] Application Popup
- EventID 1060
[ Qualifiers] 49152
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-27T22:33:34.693Z
EventRecordID 203521
Channel System
Computer Jarvis-PC
Security
- EventData
\??\C:\Program Files (x86)\SUPERAntiSpyware\SASDIFSV.SYS
000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000
- Binary data:
In Word
0000: 00000000 00300002 00000000 C0000424
0008: 00000000 C000036B 00000000 00000000
0010: 00000000 00000000
In Bytes
0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 24 04 00 C0 ....$..ΐ
0010: 00 00 00 00 6B 03 00 C0 ....k..ΐ
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Application popup \??\C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.sys failed to load

followed by

\??\C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
- System
- Provider
[ Name] Application Popup
- EventID 1060
[ Qualifiers] 49152
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-27T22:33:34.225Z
EventRecordID 203519
Channel System
Computer Jarvis-PC
Security
- EventData
\??\C:\Program Files (x86)\SUPERAntiSpyware\SASKUTIL.sys
000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000
- Binary data:
In Words
0000: 00000000 00300002 00000000 C0000424
0008: 00000000 C000036B 00000000 00000000
0010: 00000000 00000000
In Bytes
0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 24 04 00 C0 ....$..ΐ
0010: 00 00 00 00 6B 03 00 C0 ....k..ΐ
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


And when I reboot my computer I get these errors:

The following boot-start or system-start driver(s) failed to load:
SASDIFSV
SASKUTIL
SRTSP
SRTSPX

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager
- EventID 7026
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-27T21:41:28.000Z
EventRecordID 203485
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Jarvis-PC
Security
- EventData
param1 SASDIFSV SASKUTIL SRTSP SRTSPX


The Norton Internet Security service failed to start due to the following error:
The system cannot find the path specified.

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager
- EventID 7000
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-27T21:41:28.000Z
EventRecordID 203454
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Jarvis-PC
Security
- EventData
param1 Norton Internet Security
param2 %%3


I have been using SUPERantiSpyware since I got this laptop, and I can't remember making any changes to the program around the time the crashes started besids routine software updates.
  • 0

#5
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
OK just to make sure uninstall it and then go HERE and redownload it. Do not install it yet just get the newest version.
Try one of the games that crashed before and see if it works now.
Then install the new clean version you just downloaded and then try the game again. Does it crash then?
  • 0

#6
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
I am still crashing, both after I uninstalled SUPERantiSpyware and after I installed the new version. However, the error messages from the event viewer no longer mention SUPERantiSpyware, so I assume that part is fixed. This is what I still get:

The previous system shutdown at 8:32:58 PM on 3/27/2011 was unexpected.

The Norton Internet Security service failed to start due to the following error:
The system cannot find the path specified.

The following boot-start or system-start driver(s) failed to load:
SRTSP
SRTSPX


There are no results when I try to search my computer for norton internet security, SRTSP, SRTSPX. I have no idea what they are related to.
  • 0

#7
devper94

devper94

    Member

  • Member
  • PipPipPip
  • 817 posts
That's probably your video card or CPU overheating.
Can you get SpeedFan here then install it on your computer?
After that, monitor its temperature, once after starting up the computer and once after playing games for a while.
Then post the screenshots of the SpeedFan window here please.
  • 0

#8
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Just a little more info on Speedfan to help.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

Posted Image
  • 0

#9
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
I really don't think it's an issue of simple overheating. I've had this computer for about 1.5 years, and have been playing games on it for about a year. I've only been getting these crashes the past two months. Also, my computer can get as hot as it does while running games when I'm running normal programs/functions, yet it doesn't crash (except, like I stated in my first post, sometimes it crashes when my screensaver comes up, which happened last night). Furthermore, I didn't notice the crashes until I had started playing a new game, which I have tried uninstalling/reinstalling several times with no change (it is currently uninstalled on my computer). However, I only get crashes when doing very specific actions in that game. So I could play for hours as long as I avoid certain things (which kind of ruins overall gameplay). On the other hand, one game I've been playing for almost a year and never had any crash problems with til recently, now I can't even play the game for five minutes before it crashes. Although it seems I can keep the game running for a awhile as long as I keep it minimized (which defeats the purpose of playing). So there's my thoughts.


Anyways, here are two screencaps I took. The first one is SpeedFan running right after my computer exited sleep mode, with the fan running on its lowest setting (next setting would be off). The second one is SpeedFan still running since the first cap, while the fan is running pretty high (but not the highest I've heard it at) with Internet Explorer, iTunes, and one of my online games open. I used to have a six-cell battery in my laptop that made it lay flat on a surface, but I replaced it with an eight-cell battery that props it up so air can flow a little better around the fan (so chances are whatever temp it's at now it's definitely been hotter at some point).

Attached Thumbnails

  • SFlowfan.JPG
  • SFhighfan.JPG

  • 0

#10
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Speedfan is not showing much information so I want to try a different program.

Motherboard Info:

Download SIW from HERE and get the Standalone English version
It will install itself and when finished

Then Click on SIW Icon to run program
On the left side click on the Motherboard directory and then on the right, copy and paste the information in your next reply
On the left side click on the Sensors directory and then on the right, copy and paste the information in your next reply

http://www.gtopala.c...w-download.html
  • 0

Advertisements


#11
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Here they are attached as screenshots.

Attached Thumbnails

  • motherboard.JPG
  • sensor.JPG

  • 0

#12
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Tutorial for running chkdsk in Vista and Win 7 located HERE. The steps should be the same for Vista so no problem there.
  • 0

#13
devper94

devper94

    Member

  • Member
  • PipPipPip
  • 817 posts
that seems rather hot to me...
  • 0

#14
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
It's a laptop so the temps will be slightly higher then a desktop for sure.
Still it would not hurt to check the vents and make sure they are clear of any dust.
Also is the laptop sitting on a flat hard surface when used or is it on pillows or blankets where the airflow could be constricted?
Another option is to purchase a cooling pad to sit the laptop on to help circulate air under it.
  • 0

#15
ktniinrak

ktniinrak

    Member

  • Topic Starter
  • Member
  • PipPip
  • 27 posts
I ran the check desk, I don't think it found anything (was preoccupied during the scan and didn't catch all the final results). I don't know if there's some way to see a results log.

My laptop sits on a hard surface desk, but it is propped up about an inch off the surface because of the battery.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP