Hello, and thanks in advance for any help. Recently (past 1-2 months) my laptop computer has been experiencing crashes when I play online games. When it crashes the screen usually turns completely black, though sometimes it will have thin vertical black lines, think vertical white lines, or a completely white screen. Very rarely it will just shut off completely on its own. When it crashes it becomes completely unresponsive and I have to manually shut it down. It usually takes one-three startups to get going again. When it does start up it displays the screen telling me it was shut down incorrectly and asks how I want to run my computer (safe mode, normal mode, etc. I always run in normal mode). I had previously thought the crashes were possibly due to having a weak battery, but I have replaced it with a new, working one but am still experiencing the crashes. I have also experienced a crash while watching a DVD on my computer (not during the actual movie, but while using the menu), and once when my screensaver was running. These crashes have occurred during multiple online games, so they should not be caused by the games themselves, and only online games (windows games run just fine, i.e. solitaire/freecell/chess/etc). My laptop does get pretty warm while running games, so I'm not sure if it's just caused by overheating or if there's something wrong with my video/graphics card/driver or if there's just too much going on for my computer to handle. As far as I know, all my drivers are updated and in working order. Nothing unusual is found by malware/antivirus scans. If anyone can help me figure this out and fix it, I would greatly appreciate it. Thanks!
Here are my system specs.
Windows Windows Vista Home Premium Edition (64-bit) Service Pack 2 (Build 6002)
Internet Explorer 7.0.6002.18005
Memory (RAM) 3837 MB
CPU Info AMD Turion X2 Dual-Core Mobile RM-75
CPU Speed 2192.6 MHz
Sound Card Speakers (Realtek High Definiti
Display Adapters ATI Radeon HD 3200 Graphics | ATI Radeon HD 3200 Graphics | RDPDD Chained DD | RDP Encoder Mirror Driver
Monitors 1x; Generic PnP Monitor |
Screen Resolution 1280 X 800 - 32 bit
Network Network Present
Network Adapters Broadcom 802.11b/g WLAN | Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC
CD / DVD Drives E: TSSTcorpCDDVDW TS-L633M
Ports NOT Present NOT Present
Mouse 5 Button Wheel Mouse Present
Hard Disks C: 285.4GB | D: 12.7GB
Hard Disks - Free C: 62.5GB | D: 2.0GB
USB Controllers 7 host controllers.
Firewire (1394) Not Detected
Manufacturer Hewlett-Packard
Product Make HP TouchSmart tx2 Notebook PC
AC Power Status OnLine
BIOS Info | |
Time Zone Eastern Standard Time
Battery High
Motherboard Quanta 3045
IP Address 35.11.240.231 |
MAC Address 00-26-9E-05-40-08
Host Name JARVIS-PC
System Serial Number CNF9300DY4