[GaryRobsi]

Hi, I recently installed IE9 and it keeps crashing every time I load a webpage with a video such as YouTube. Does anyone else have this problem or is it just me?

Thanks

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Anyone?

[GaryRobsi]

Anyone?

[rshaffer61]

Hello GaryRobsi.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Have you checked Internet options in IE9 to make sure that Multimedia files are allowed?
Is your Flash, Shockwave and Java all up to date?
What steps have you done to diagnose the issue?
Is this a laptop or desktop?
Name brand or custom built?
If name brand what make and model?
If custom built what make and model of motherboard?

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 24 03 2011
  In the To: boxes type today's date (presuming the crash happened today) 24 03 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply