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VERY VERY URGENT [CLOSED]


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#1
healy

healy

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Hi all. i am postin this question on behalf of my girlfriend. She is on BT openworld which is 15.99 a month or whatever but she got her phone bill through yesterday and there are huge internet charges!!! I think this is to do with a dialler because when u connect to the internet, it disconnects itself automatically and then reconnects and u cannot stop it dialling. even when it is connected and u manually disconnect, it redials itself (automatic redial is switched OFF!)There are also two modems listed in dial-up networking. One is the modem they use for BTOW which has the BTOW properties as u would expect. The other has a weird name which is just a jumble of letters but displays no dialling properties. is this the dialler? Im not sure if i am posting this in the right section so would like some advice before postin a HJT log. I have installed and run all of the software recommended on this site on her computer to no avail. Can anyone help as the charges are stupidly high?! should i post a HJT log? Thanks all.
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#2
Trevuren

Trevuren

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Hi healy and welcome to the Geeks to Go Forums.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

My name is Trevuren and I will be helping you with your log.

1. Go to Geeks to Go
. Click on My Controls at the top right hand corner of the window. (make sure you have signed in first)
. In the left hand column, click "View Topics"
. If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from its present location.

4. Download and run the following HijackThis autoinstall program from Here HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

A. Close ALL windows except HJT

B. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

C. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

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#3
healy

healy

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Hi, sorry for the delay in the reply.My girfriend cant use the internet so i had to download HJT on my computer and give it to her on cd, etc. Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 16:16:44, on 29/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Toolbar\TBPS.exe
C:\WINDOWS\relsd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Web_Rebates\WebRebates0.exe
C:\WINDOWS\svchst.exe
C:\Program Files\Java\j2re1.4.2_02\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\qttasks.exe
C:\PROGRA~1\Toolbar\PIB.exe
C:\WINDOWS\qtsks.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\docume~1\egg\locals~1\temp\msbb.exe
C:\windows\system32\jauypp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\windows\system32\calc.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Corel\Graphics8\Programs\MFIndexer.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Web_Rebates\WebRebates1.exe
C:\Program Files\HJT\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50188
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50188
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50188
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGrab.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WebHlprObj Class - {1BDD55B8-3985-4E59-B906-5E0AD56D6710} - C:\Documents and Settings\Linda.LINDA-0Y7MLKUIH\My Documents\WH5_1843003.dll
O2 - BHO: (no name) - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - C:\PROGRA~1\SEARCH~2\SEARCH~1.DLL
O2 - BHO: CDllBho Object - {5A5B6916-ED71-4531-8018-E792DD44156E} - C:\WINDOWS\dd.dll
O2 - BHO: IE Search Bar - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - (no file)
O2 - BHO: (no name) - {83DE62E0-5805-11D8-9B25-00E04C60FAF2} - C:\WINDOWS\2_0_1browserhelper2.dll (file missing)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing)
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [TBllEe] C:\WINDOWS\relsd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows TaskAd] C:\Program Files\Windows TaskAd\WinTaskAd.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [SvcH0st] C:\WINDOWS\svchst.exe /i
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_02\bin\jusched.exe
O4 - HKLM\..\Run: [sssasas32] C:\WINDOWS\sssasas.exe32
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [srkz] C:\WINDOWS\srkz.exe
O4 - HKLM\..\Run: [SheduIer] C:\WINDOWS\qttasks.exe /i
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe
O4 - HKLM\..\Run: [ramexp] C:\WINDOWS\ramex.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Nero] C:\WINDOWS\qtsks.exe /i
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [msbb] c:\docume~1\egg\locals~1\temp\msbb.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [jauypp] c:\windows\system32\jauypp.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AEHKO] C:\WINDOWS\AEHKO.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Corel MEDIA FOLDERS INDEXER 8.LNK = C:\Corel\Graphics8\Programs\MFIndexer.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_02\bin\npjpi142_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_02\bin\npjpi142_02.dll
O9 - Extra button: Erotic - {2648BB17-1868-48d3-9A85-7C77F13A2288} - http://www.erotic.co.uk?ref=9999 (file missing)
O9 - Extra 'Tools' menuitem: Erotic... - {2648BB17-1868-48d3-9A85-7C77F13A2288} - http://www.erotic.co.uk?ref=9999 (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: IQ Test - {D9FA68E1-AEE2-48d8-B03D-C37DC602554E} - http://www.personaltest.co.uk (file missing)
O9 - Extra 'Tools' menuitem: IQ Test... - {D9FA68E1-AEE2-48d8-B03D-C37DC602554E} - http://www.personaltest.co.uk (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by13fd.bay13....es/MsnPUpld.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab32846.cab
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zon...ot.cab31267.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zon...ss.cab31267.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...ireShowdown.cab
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
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#4
Trevuren

Trevuren

    Old Dog

  • Retired Staff
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1. Please download CWShredder. Download the stand alone version which is free

.Check for Update
.Click Fix.
.Exit CWShredder.
.REBOOT your system


2. Please click HERE to download System Security Suite. Extract it from the zip file into a folder and doubleclick on sss.exe. Check the boxes under the 'Items to Clear' tab and click 'Clear Selected Items'.

Reboot when prompted.

3. Now I want you to UNINSTALL the following programs through the ADD/REMOVE feature of your Control Panel:

Web_Rebates
Toolbar


3) Now, using Windows Explorer, I need you to DELETE the following folder(s) and all their content:

C:\Program Files\Toolbar
C:\Program Files\Web_Rebates

4. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

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#5
Trevuren

Trevuren

    Old Dog

  • Retired Staff
  • 18,699 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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