[mikeloeven]

bit of an annoyance i had a problem with nortan goback on a customers computer needless to say the partition needed to be rebuilt using a utility i found

after this was done the computer booted normally but every single time it starts i have to abort chkdsk or it will get stuck in a scan/reboot loop.

so apearantly whatever the utility did to rebuild the partition makes autochk think there is some consistancy error no matter how many times it runs and repairs it.

any help will be apreciated

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Have you checked the system for a Dirty Bit?

[rshaffer61]

Have you checked the system for a Dirty Bit?

[mikeloeven]

i dont know what a dirty bit is. all i did was download the utility and follow the instructions other than that i dont know alot about low level hard drive operation

[rshaffer61]

Check and see if the hard drive is dirty. Please click on START-->RUN and type cmd. In the new window that appears, type fsutil dirty query c: and hit ENTER. If what appears on the screen says Volume - c: IS Dirty, then we will continue with the next steps.

[mikeloeven]

the pc is at the office so i wont know till tomorow but i am currently runnign a full surface scan to see if the issue might be a bad sector that cant be repaired

[rshaffer61]

No problem I will look for your results tomorrow.

i had a problem with nortan goback on a customers computer

Is this your business repairing computers?

[hfcg]

• If you have Spyware Doctor installed, uninstall it.
• If you have ZoneAlarm installed, open it, click the "Overview" tab, then select "Preferences", and UNcheck the "Protect ZA Client" check box.

Click Start, then Run, type cmd in the Open box and click "Ok". At the prompt in the Command window, type the following commands, pressing "Enter" after each one:

Substitute the drive letter for the drive your want to check for the ? in the following commands. Please note the spaces.

• chkntfs /d ..... (This will reset autocheck options to default...will come back invalid on some installations)
• chkntfs /c ?: ..... (This will allow checking the specified drive )
• chkntfs /x ?: ..... (The x switch tells Windows to NOT check the specified drive on the next boot)

At this point, restart your computer, it will not do a chkdsk and will boot directly to Windows.

This next step is important as this is where the Dirty Bit will be unset.

Substitute the drive letter for the drive your want to check for the ? in the following commands.

Click Start, then Run, type cmd in the Open box and click "Ok". At the command prompt, type the following, pressing "Enter" after each one: (Again, note the spaces.)

• chkdsk /f /r ?: ..... (To manually run a full chkdsk operation on the specified drive)
• Y ..... (To accept having it run on the next boot)

This should take you through 5 stages of the scan and will unset the Dirty Bit. Be patient...this is a very thorough check and will take quite a while.

Finally, when the chkdsk operation has completed, type fsutil dirty query ?:, press "Enter", and Windows will confirm that the Dirty Bit is not set on that drive.

Reboot again and see if chkdsk still runs on startup.

But since this is a coustomers computer, you are getting paid to fix this.
Please read the terms of use.

[mikeloeven]

.... actually the company i work for is a non profit organization and it is just a 3 month temp contract so i really am more of a voulnteer than an employee

Edited by mikeloeven, 24 March 2011 - 08:20 PM.

[mikeloeven]

well looks like there were some hidden bad sectors on the drive so i guess since the file system is working well enough ill try copying the drive to a newly formated drive and just make a new boot sector

[rshaffer61]

Yep time to do the new drive now.