I just sold my computer so I could buy a new one. I bought the new one and it is all setup, so on my old machine I am going to to a complete wipe and restore since I have all the discs. That way the new owner will get it just like I did from the store. First what I did was remove a USB Port PCI card because I was going to put it in my new computer, but when I opened up my new computer there was no slots that fit the old PCI style??? So, I said no biggie since I have enough ports for what I need right now so I put the card back into my old computer. I only used that port card for an external hard drive anyhow.
Well, today I went to do the wipe on my old system and I plugged the mouse in and the keyboard to the normal ports in the back of the computer that everyone uses for them and which I had been using for years. I boot up the computer and all the computer installed USB ports are dead. Now only the PCI card USB ports work??? That has me puzzled to no end, so I figured the problem would correct itself after I do a new install from my HP discs. So, I now go to do an install from the discs so I do a shut down and on reboot tap my F8 key to take me to the bios to change the boot order...well guess what? Now my old computer will not recognize the hotkeys at all and just continues on to the regular windows screen and desktop. So now I am trying to figure how to do my recovery and I remember I have a drive partitioned off for that. So I go to my HP tools and choose system recovery and do the advanced one that wipes the whole machine. I figure after it reinstalls all will be fine. Well, it did the reinstall...but all the problems still exist.
1) None of the factory USB ports work...only the PCI card ones.
2) On startup I get an error message of "hkcmd module has encountered a problem and needs to close" message
3) When booting none of my hotkeys work at all. On mine (HP Pavillion) F1 should take me to a boot order, F8 should go into Bios, and F10 should take me straight into system recovery. None of them do anything...but yet when I open notepad I can type and the keyboard works. I truly believe a reinstall from my discs would be better then the one I did from the partition(D) because I did this once before years ago and remember the reinstall from the discs fixed everything....but I can't get to the disk without changing the boot order in the Bios which I cannot get to????
Here is my system info after the system recovery from the partioned drive:
Windows XP Home Edition
Service Pack 1
Intel Pentium 4 cpu 2.53GHz
I can't give the computer to the new owner like this and I feel awful. Please help my resolve. Thank you