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Laptop won't stop rebooting


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#1
davemattf

davemattf

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Hi,

My Toshiba laptop will not stop rebooting. It never even loads the desktop. I have tried to go into safe mode but even that is prevented with more rebooting. Any help is greatly appreciated.

Thank you
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#2
Dakeyras

Dakeyras

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Hi. :D

Can you confirm for myself if the Operating System installed on your machine is XP Service Pack 3 or not before we proceed any further. Also I take it you have access to another machine hence this post, does the aforementioned have a type of CD/DVD R or RW Optical Drive in case we need to transfer some tools. If not we can use a USB type drive if the need, thank you.
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#3
davemattf

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Hi,

Thanks for getting back. Yes on both counts.
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#4
Dakeyras

Dakeyras

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Hi. :D

Thanks for getting back. Yes on both counts.

You're welcome and thank you for the clarification. Lets proceed as follows shall we...

Do you have a copy of the XP installation CD-ROM at all?

Avira AntiVir Rescue System:

Please visit this webpage and download either the SFX or ISO file. If unsure which file to download/use opt for the SFX version as the setup is a tad more user friendly.

The below pertains to using the SFX file.

  • If using a XP machine to create the rescue disk, double-click on rescue_system-common-en.exe, if either Vista or Windows 7 right-click on the executable on and select Run as Administrator.
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  • Click on Burn CD and then the status of the aforementioned window will change too:-
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  • Be patient as the creation of the Rescue Disk may take some time depending on the speed of the drive being used to burn/create it.
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  • When completed/created you will see the below:-
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Note: After the rescue disk has been created place it in the CD drive of your infected machine and see if will boot-up correctly.

(Start-up you computer and during the POST(Power On Self Test) sequence continually depress Function Key 12(F12) to bring up the Boot Options screen >> select the CD/DVD Drive etc.

If this feature is not available you may have too: Set BIOS to Boot from CDROM)


If it does post back please and we can proceed from there. Do not do anything else for the time being, thank you.

Next:

Let myself know the outcome of the above and the answer to my question in your next reply, thank you.
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#5
Dakeyras

Dakeyras

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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