[lee noble]

Hey, my netbook is running really slow at the moment, and also every time i switch it off and back on again, i get this white screen as my desktop saying "Restore your active desktop"... which i am sure means something to do with a virus from past experience? maybe im just being paranoid, but anyway id love some help to try speed my netbook up because its dead sluggish atm, and really doing my head in :/ cheers

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Post the make and full model please.
When did this problem first start.
The white screen and the message "restore your active desktop" does not in itself necessarily mean that you are infected.
I cannot advise on that issue, as it can only be dealt with in the Malware Forum.

How long ago ddid you first notice the slow performance.

Pls click start, right click my computer, click properties and on the general tab post the processor and memory details pls.

Then open My Computer and right click the hard drive, click properties and post the size of the HDD and the free space available.

[Macboatmaster]

Post the make and full model please.
When did this problem first start.
The white screen and the message "restore your active desktop" does not in itself necessarily mean that you are infected.
I cannot advise on that issue, as it can only be dealt with in the Malware Forum.

How long ago ddid you first notice the slow performance.

Pls click start, right click my computer, click properties and on the general tab post the processor and memory details pls.

Then open My Computer and right click the hard drive, click properties and post the size of the HDD and the free space available.

[lee noble]

Samsung
NP-N140

Problem first started maybe just after christmas time i think? im not too sure, i just thought it would get better or that i could fix it myself because i am handy with computers and things myself.. but this one is beyond me :/

Intel Atom
CPU N270 @ 1.60GHz
1.05GHz, 0.99GHz of RAM

HDD - C:// = Capacity - 116GB
Free space available = 22.8

HDD - D:// = Capacity - 26GB
Free Space Available = 25.9GB

[Macboatmaster]

1.05GHz, 0.99GHz of RAM

That is NOT what it says for ram , as ram (memory) is measured in capacity of bytes not speed of hertz.


Ignore for the moment the active desktop message.

Go start, run, type "cmd" without quotes.
On the window that opens type
"chkdsk C: /r" without quotes
press enter.
Agree the message to run at startup and do so please
It is a five stage check pls do not interrupt it.
On completion and when the computer restarts go Start, Control Panel, Administrative tools, Event Viewer, click Application in the left pane and scroll to the first winlogon entry from the top.
Double click on that to open it. On the right hand side below the up and down arrow, left click the page symbol and then on your reply right click on the message panel and click paste. Post the chkdsk results.

After chkdsk has completed
Go start, programs, accessories, system tools, disk cleanup, select C drive, check all boxes in the window that opens and run the cleanup

Now go back to start system tools and this time select disk defrag. When that opens click to highlight the C drive and then click the analyse button.
Report the percentage of fragmentation pls, that is on the box that opens click view report. You only need to do that if it isay on the analyse that defrag is necessary.
Pls DO NOT run that defrag.

I will give you further instructions and guidance when you reply.