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Internet disconnecting every 5 minutes


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#16
SkyhawkCaptain

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http://s1115.photobu...urrent=WiFi.jpg

here is the link to photobucket. This is with my comptuer and wireless adapter sitting right next to the wireless router.

Do I need to move it back upstairs and run the wifi test again when it disconnects?
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#17
etaf

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Not yet - lets see if the wireless disconnects at all ?
IF not then yep, move upstairs once you have given it enough time to fail

the xirrus - doesn't show any likely interference
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#18
SkyhawkCaptain

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Speed seems to be ok, no disconnects detected yet. Downloading four youtube videos while surfing on wikipedia. Left the computer for a half hour and came back and it still shows 130mbps speed and is connected.

The distance to where my comp is located upstairs (to the router) would be about 25 ft, through one floor.

When I get home from work tonight I will move the comp back upstairs and run the wifi test if it disconnects again. Anything else I should do or tests I should run to help out?
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#19
etaf

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NO nothing else - just run them all when its working - so we know what good looks like
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#20
SkyhawkCaptain

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Here are the ping tests



C:\Documents and Settings\Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms





C:\Documents and Settings\Owner>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=55ms TTL=47
Reply from 209.183.226.152: bytes=32 time=61ms TTL=47
Reply from 209.183.226.152: bytes=32 time=53ms TTL=47
Reply from 209.183.226.152: bytes=32 time=54ms TTL=47

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 61ms, Average = 55ms



No disconnects yet, everything working fine connected directly to the router. will move upstairs when I get home.

Edited by SkyhawkCaptain, 29 March 2011 - 01:48 PM.

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#21
etaf

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dont forget google
three PING tests
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#22
SkyhawkCaptain

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My apologies,

I failed to spot the google test in there. I will run that test as soon as I return home, comp is still downstairs connected to the router.
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#23
SkyhawkCaptain

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Here are all three ping tests, connected directly to the router.

>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=56ms TTL=52
Reply from 209.183.226.152: bytes=32 time=61ms TTL=52
Reply from 209.183.226.152: bytes=32 time=66ms TTL=52
Reply from 209.183.226.152: bytes=32 time=55ms TTL=52

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 66ms, Average = 59ms


Owner>ping google.com

Pinging google.com [209.85.157.99] with 32 bytes of data:

Reply from 209.85.157.99: bytes=32 time=42ms TTL=54
Reply from 209.85.157.99: bytes=32 time=42ms TTL=54
Reply from 209.85.157.99: bytes=32 time=45ms TTL=54
Reply from 209.85.157.99: bytes=32 time=41ms TTL=54

Ping statistics for 209.85.157.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 45ms, Average = 42ms

C:\Documents and Settings\Owner>
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#24
etaf

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Now need to see the details when moved upstairs while working - if it disconnects again - then repeat all the tests - ipconfig /all , three ping tests , xirrus screen shot

Moving the router slightly and reposition aerials can make a huge difference in signal

Edited by etaf, 30 March 2011 - 02:38 AM.

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#25
SkyhawkCaptain

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Internet seems to be working fine now, no disconnects to report all day. Also ran CC cleaner and Malwarebytes (im wondering if I had something lurking on my comp). But I'll check back in a few days, thank you again for all the help! Knock on wood hopefully it keeps on working.

One fast question, when mousing over the internet connection icon in the system tray is it normal to see the speed change from 130mbps down to like 30 and then everything inbetween?
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#26
etaf

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One fast question, when mousing over the internet connection icon in the system tray is it normal to see the speed change from 130mbps down to like 30 and then everything inbetween?

No - usually thats solid, but you may have some interference
lets see an xirrus screen shot
did malwarebytes actually find something ?
I would avoid registry cleaners , they cause more problems then they fix


------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.co...y/wifitools.php
Direct link to the program is here http://www.xirrus.co...ad_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, http://www.bleepingc...topic14738.html

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------
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#27
SkyhawkCaptain

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http://s1115.photobu...&current=11.jpg

That should be the link to the pic (Erickson is my network). This is with my comp in its normal place upstairs. Right now I am holding steady at 65mbps but I have seen it go as high as 130 and as low as 39 from where I am at now.

Malwarebytes didn't find anything (but my memory is a little fuzzy on that one).

Edited by SkyhawkCaptain, 31 March 2011 - 06:13 AM.

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#28
etaf

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theres a couple of signal that may interfere and overlap your channel or are on the same channel
channels 1 and 6 and 11 do not overlap each other , i csnt see a better channel to use

Edited by etaf, 31 March 2011 - 06:17 AM.

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#29
SkyhawkCaptain

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Well after a few days the internet seems to be back to normal. Streaming four seperate youtube videos while using a fifth tab to surf the web. Two second delay when changing pages (if that). I have just now found out I will be moving in about a month to a new home which will allow me to connect the comp directly to the router. Internet speeds seem to have stabilized at 65mbps (with spikes up to 130 and an occasional drop to 39. I would assume this is due to interference of some kind). My deepest thanks to you for assisting me here.

I have one last question before departing, we talked earlier about not being able to log into the router. I was informed today that just pressing the router reset button is not sufficient but that I must hold it down for about 20 seconds which will then reset the router back to defaults. This would allow me to reconnect to it (setting up password and so forth). Is this correct?

Edited by SkyhawkCaptain, 01 April 2011 - 09:22 PM.

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#30
etaf

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I have one last question before departing, we talked earlier about not being able to log into the router. I was informed today that just pressing the router reset button is not sufficient but that I must hold it down for about 20 seconds which will then reset the router back to defaults. This would allow me to reconnect to it (setting up password and so forth). Is this correct?

Yes, that will set it back to factory condition , the time can vary - 30seconds , you should see all the lights go out and then go through the reset .
BUT _ not only will this set the password back to default it will also set everything else on the router back to default - so you will then need to reconfigure any other settings needed to work with the cable modem

would you just look at the netgear model again - as its an ADSL modem and that would mean it willl not work with a cable modem , unless the cable modem is a router and connected to one of the LAN sockets on the router - and the router would need to be set up to support that
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