[Weirskynet]

Hi there i have a very strange problem and in need of urgent assistance

I have a Dell inspiron 1545 Laptop that runs windows 7

I have to restore it , but keep getting a strange fault, the keyboard works on bios screen but when the installer loads up it goes to a command prompt, after this happens you can see the backgroud image from the installer and the cmd prompt ready to accept commands,

any key press you make shows as ^Q instead of showing the actual letter q or h etc. the arrow buttons then dont work neither does the return key

i have tried both a dvd for windows 7 and vista and a usb install for win 7 and all does the same.

but i can run a linux live cd and it will boot up fine and then i open a word doc and keyboard works fine.

any ideas as to what this could be,

I have also tried a different hard disk and memory and also removing the dvd drive incase it was faulty but nothing??

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Could you give a little background info on what all happened that led up to where you're at now?

[jackson_smith]

Could you give a little background info on what all happened that led up to where you're at now?

[iAmXquisite]

Is the Windows 7 software you are trying to install a legit copy or did you download it off the internet?

[Weirskynet]

the windows 7 copy is the dell oem copy , i have tried to change the memory, hard disk and even tried a usb install

the strange thing is that it boots to linux that i was able to install from a live dvd

Dell Fault

the link the above shows that happens when i try ad boot the windows 7 oem dvd . i have tried other versions and the same happens

this might shed some light on the background , i was given the laptop to sort for a friend and it just was'nt booting and doing anything.

so hopefully you can view the video above and see wot im talking about , as i stated i have tried different windows versions and all do the same as i have a legit copy of windows xp and vista and home premium version of win 7

any help will be great thanks

[iAmXquisite]

I never seen that happen. The CMD promt comes out automatically huh...... lets see if one of these guys here knows more about that CMD prompt coming out.

[Weirskynet]

Yeah it has totally stumped me, in all my years of pc repair i aint seen anything like this.

Even plugging in a usb keyboard has no effect

Would be nice for some further assistance

[badassbiker]

The only explanation that I can think of is a bad keyboard. The modprobe error that you get when Linux starts up may mean that Linux is also having trouble loading the driver. You say you did try a USB keyboard, have you enabled legacy USB support in the BIOS?

Have a look at this

It seems the touchpad could interfere with the keyboard operation. Try disabling the touchpad in the BIOS.

Edited by badassbiker, 04 April 2011 - 01:02 AM.

[Weirskynet]

The only explanation that I can think of is a bad keyboard. The modprobe error that you get when Linux starts up may mean that Linux is also having trouble loading the driver. You say you did try a USB keyboard, have you enabled legacy USB support in the BIOS?

Have a look at this

It seems the touchpad could interfere with the keyboard operation. Try disabling the touchpad in the BIOS.

You are a genius the trackpad and keyboard both disconnected booted up and installed windows fine will try and filter out the faulty one from here now it is reinstalled

Thank you greatly