[Crika]

Hello Geeks! I neep your help!

My computer is maddeningly slow, I have recently uninstalled/deleted a ton of stuff off of it in hopes that it would fix the problem.
It didn't. At all.
My hard drive shows that I have cleared up a ton of space but for some reason there has been no other change in my computer. When I try to shut it down even, it freezes on the shut down screen. I downloaded the HiJackthis program and ran it. This is what I got:


Obviously I have no idea what any of that means, but if anyone would mind taking a look and giving any helpful advice I would be VERY VERY grateful!!! Thank You So Much!


♥ Crika

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Hello Crika.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

First lets take a look at your Autoruns and see what is there.
Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

[rshaffer61]

Hello Crika.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

First lets take a look at your Autoruns and see what is there.
Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

[Crika]

Awesome! Thanks for your help!

Ok I did what you said and attached the results. There was one file that refused to let me delete it.

mfeavfk01 File not found: C:\WINDOWS\System32\Drivers\mfeavfk01.sys

Says: Error deleting start setting: The specified service does not exist as an installed service.


 AutoRuns.txt   46.96KB   212 downloads

[rshaffer61]

mfeavfk01.sys is part of McAfee so that that is a good file if you still have McAfee installed. McAfee does show in your Autoruns which it should be as your AV program.

OK a question... Did you install MyWebSearch on your system.


Open Autoruns, click on "Logon" tab, and UN-check:


+ "AdaptecDirectCD"
+ "IgfxTray"
+ "NvCplDaemon"
+ "QuickTime Task"
+ "TkBellExe"



When done restart computer and then:



Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.

[Crika]

Ok FINALLY finished that. Sorry I have 2 small children...

Ok it seems to be running a little better, it certainly shuts down and starts up much faster!
As for MyWebSearch, no I did not download that intentionally...that I can remember...should I delete it?

♥ Crika

[rshaffer61]

As for MyWebSearch, no I did not download that intentionally...that I can remember...should I delete it?

Could be a possible infection. I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here