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Blue screen crashes Vista


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#1
torbau

torbau

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Experiencing crashes with blue screen and "Bad Pool Call"
Have run "Who crashed and log is posted below.
Problem seems to be caused by Hotspot Shield.
What should I do?

System Information (local)
--------------------------------------------------------------------------------

computer name: JIM-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: AuthenticAMD AMD Athlon™ 64 X2 Dual-Core Processor TK-57 AMD586, level: 15
2 logical processors, active mask: 3
RAM: 2010451968 total
VM: 2147352576, free: 2003828736



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Mon 04/04/2011 12:14:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040411-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x5E0003, 0xFFFFFFFF9D5815E0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Mon 04/04/2011 12:14:49 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x5E0003, 0xFFFFFFFF9D5815E0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Fri 01/04/2011 3:27:08 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040111-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0005, 0xFFFFFFFF85A19D18)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Wed 30/03/2011 8:30:24 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini033011-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xCDB3F)
Bugcheck code: 0x9F (0x3, 0xFFFFFFFF84D69B10, 0xFFFFFFFF86D22030, 0xFFFFFFFF86311968)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 22/03/2011 11:33:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini032211-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0003, 0xFFFFFFFF9F561440)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Mon 21/03/2011 7:22:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini032111-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0000, 0xFFFFFFFF863C4008)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Sat 19/03/2011 11:58:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini031911-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E000D, 0xFFFFFFFF8538E3E0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Mon 14/03/2011 8:27:07 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini031411-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0005, 0xFFFFFFFF85590810)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Sat 12/03/2011 1:29:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini031211-01.dmp
This was probably caused by the following module: sbapifs.sys (sbapifs+0x2012)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFF8DD99012, 0xFFFFFFFF9A231A54, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\sbapifs.sys
product: CounterSpy
company: Sunbelt Software
description: Sunbelt ActiveProtection Filter
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: sbapifs.sys (Sunbelt ActiveProtection Filter, Sunbelt Software).
Google query: sbapifs.sys Sunbelt Software KERNEL_MODE_EXCEPTION_NOT_HANDLED_M




On Wed 09/03/2011 1:56:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030911-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0006, 0xFFFFFFFF9ECF9B18)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Tue 08/03/2011 2:04:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030811-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0005, 0xFFFFFFFF9DE848C0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Fri 11/02/2011 8:30:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021111-02.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0008, 0xFFFFFFFF851B1560)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Fri 11/02/2011 12:21:41 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021111-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0011, 0xFFFFFFFF8534C680)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER




On Thu 10/02/2011 12:15:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021011-01.dmp
This was probably caused by the following module: sbapifs.sys (sbapifs+0x1044)
Bugcheck code: 0xF5 (0x68, 0xFFFFFFFFABFDFE80, 0xFFFFFFFFABFDFEAC, 0x0)
Error: FLTMGR_FILE_SYSTEM
file path: C:\Windows\system32\drivers\sbapifs.sys
product: CounterSpy
company: Sunbelt Software
description: Sunbelt ActiveProtection Filter
Bug check description: This indicates that an unrecoverable failure occurred in the Filter Manager.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: sbapifs.sys (Sunbelt ActiveProtection Filter, Sunbelt Software).
Google query: sbapifs.sys Sunbelt Software FLTMGR_FILE_SYSTEM




On Mon 07/02/2011 3:08:50 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini020711-01.dmp
This was probably caused by the following module: hssdrv.sys (HssDrv+0x1E6D)
Bugcheck code: 0xC2 (0x7, 0x110B, 0x85E0008, 0xFFFFFFFF865CD8A0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\drivers\hssdrv.sys
product: Hotspot Shield® Routing Driver
company: AnchorFree Inc.
description: Hotspot Shield Routing Driver
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.).
Google query: hssdrv.sys AnchorFree Inc. BAD_POOL_CALLER





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

18 crash dumps have been found and analyzed. Only 15 are included in this report. 17 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

sbapifs.sys (Sunbelt ActiveProtection Filter, Sunbelt Software)

hssdrv.sys (Hotspot Shield Routing Driver, AnchorFree Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#2
rshaffer61

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You could try to download and install the newest version of HotSpot or uninstall what you have now and then install the newest version.


The other one I see is CounterSpy which is your Spyware removal. Now it may or may not be affected by the above issue so I would do the above and see if it resolves both issues.
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#3
torbau

torbau

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You could try to download and install the newest version of HotSpot or uninstall what you have now and then install the newest version.


The other one I see is CounterSpy which is your Spyware removal. Now it may or may not be affected by the above issue so I would do the above and see if it resolves both issues.


Counterspy is part of the Hotspot shield I have uninstalled this and will see what happens
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#4
rshaffer61

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Ok I will monitor for your results. :D
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#5
torbau

torbau

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Everything good so far. Will let you know if any crashes. Will try hotspot shield again in future and advise results.
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#6
rshaffer61

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Are you still having problems with your issue?
It has been 5 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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#7
torbau

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Since I uninstalled hotspot shield I have not had a problem. I decided to use Security Kiss Tunnel instead and no more problems
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#8
rshaffer61

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Congratulations. :rockon: for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :thumbsup: :ph34r:
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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