Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't access antivirus sites or update AV


  • This topic is locked This topic is locked

#1
fisheatcorn

fisheatcorn

    New Member

  • Member
  • Pip
  • 2 posts
Hi,

Ive been having problems where I couldn't gain access to Antivirus sites or update my AV to the latest database, as well as being under attack by a fair number of trojans. I was reading some of the posts here where people had similar problems and I followed some by using ComboFix.

This fixed my problem of accessing AV sites and updating, but I wanted to make sure if I had any other problems that needed cleaning. I've attached the combofix log. I probably shouldnt have used ComboFix without getting help first but I was pretty desperate.

Any help is much appreciated.

Attached Files


Edited by fisheatcorn, 07 April 2011 - 03:19 AM.

  • 0

Advertisements


#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,714 posts
Hi. :D

This fixed my problem of accessing AV sites and updating, but I wanted to make sure if I had any other problems that needed cleaning. I've attached the combofix log. I probably shouldnt have used ComboFix without getting help first but I was pretty desperate.


Aye not a prudent move but I do appreciate why you did so...Do you still require assistance or not?
  • 0

#3
fisheatcorn

fisheatcorn

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
Assistance would be much appreciated. I just want to make sure my computer is free from any major bugs and whatnot. So far my AV is updating nicely now and scanning well and Ive not encountered other problems. What do you make of the log I attached?
  • 0

#4
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,714 posts
Hi and thanks for the update. :D

Is ComboFix still on your desktop or not? Reason asking is because the aforementioned has a specific methodology to be uninstalled correctly. As for your query it appears you machine was infected with what is know as a rogue application, specifically Antimalware Doctor.

Anyway lets proceed as follows shall we...

Windows 7 Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

The Operating System in use comes with a inbuilt utility called User Access Control(UAC) when prompted by this with anything I ask you to do carry out please select the option Allow.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Scan with OTL:

Please download OTL and save it to your Desktop.

Alternate downloads are here and here.

  • Right-click on OTL.exe and select Run as Administrator to start OTL.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
  • Please post the contents of these 2 Notepad files in your next reply.
When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • Both OTL logs. <-- Post them individually please, IE: one Log per post/reply.

  • 0

#5
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,714 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP