i logged on to the main admin account and a pop up screen showed up saying 'action centre: win 7 anti-sypware 2011'
it shows me the number of files infected and that i need to purchase the upgrade. i obviously know it's a [bleep] spyware so i ran my avast antivirus scan. it was scanning, until i decided to stop it, restart the computer and then run the antivirus (an action i clearly regret).
and now, when i logged in, i can't open any programs: no avast, no internet, no anti-malwares, nothing. i read on how to remove this spyware and one of the solution says run the anti-malware software. i have that in my pc, but there's not much point as it doesn't even open.
so i came here and try to look for solutions. i downloaded viprerescue8945 but the software doesnt open up in that account either. I also tried opening programs in safe mode but it didn't work.
I would also like to point out that apparently, its only the main admin account that's affected. im currently using the other admin account and it seemed to work fine. i can open programs, antivirus, anti-malware and internet. so the first thing i did was running the anti-malware software and the results showed 'no threats found'. so i logged out and went back to the main admin account but the spyware is still there.
what can i do? i transferred some of the important files to my dropbox account (hopefully the files stay there, even if the files from the computer gets corrupted).
and no jargon please. i'm a newbie at pc- i dont really have much knowledge about the technical words.
Edited by aimi, 08 April 2011 - 12:16 AM.