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Itunes Store unknown error -50


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#1
Tracker007

Tracker007

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I don't know why this is happening I never used the store but I reinstalled this about 20 times. I know there is an issue resolving one of the addresses of the iTunes store because I remember someone telling me to ping about 4 different names. but I forgot them and I need this fixed asap.

Issue: sign in = unknown error occurred (-50), iTunes store does not load nor does ping.
//As far as I know zone alarm is configured to allow iTunes. Also I have SEP 11.0.6005.562 installed. I know it says it connected but it never connects just attempts to.

**update i tried to run tracert -4 to apple.com and ip 66.151.128.62 was unreachable. Perhaps there lies the fault. There were about three time outs in total.

Report from iTunes i don't know whats wrong someone please help:

Current user is an administrator.
The current local date and time is 2011-04-09 03:25:19.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16002)

Video Display Information

(Standard display types), Standard VGA Graphics Adapter


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.2.1.1 (x64) is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {85FDDF0D-FB41-42E5-98DA-F82C1F878136}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.0.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Apr 08 23:35:23 2011

Lease Expires: Mon Apr 05 23:35:23 2021

DNS Servers: 192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.
ZoneAlarm Firewall is installed.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-04-09 03:22:13.

Edited by Tracker007, 09 April 2011 - 01:54 AM.

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#2
Spyderturbo007

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I'm not familiar with Symantec Endpoint Protection, but it seems as though that also incorporates a firewall as well. So you might be running into issues since you have two firewalls. Is it possible for you to disable, or better yet, uninstall both programs in their entirety in order to test the connection.

If that solves the problem, then we can go about attempting to create the necessary rules to allow connection to the store.

Edited by Spyderturbo007, 11 April 2011 - 07:26 AM.

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