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Wireless modems wont work


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#1
2clueless

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OK I have a problem that has got me stuffed.

I have had a Netgear modem for 3 years working wirelessly around the house without any problems, one day I could not get on the net, hours of trouble shooting still no access, my ISP can see the modem is connnected and working from their end.

I dug out an old D Link modem that was not a wireless modem and connected directly with the ethernet cable from modem to laptop, internet access was availible again. Cool.

So, I then connected my wireless modem directly with an ethernet cable, but still no internet access. I figured the modem was rat [bleep] so I went and bought a Netgear N150 wireless modem today, I hooked it up and still no internet, none wiresly or connected with ethernet cable??

I put the old D link modem on and connect with Eth cable, internet working fine.


SO

Why is it I can get internet access with an old non wireless modem, but both wireless modems will not connect, either wirelsly or with ethernet cable?? I have tried 3 diff Eth cables, help desk got me to do all sorts of things even a command prompt something something reset reset txt enter in run as administrator mode?? ping tests everything 2 hours on the phone and still no internet with the wireless modems??


Anyone??

Edited by 2clueless, 09 April 2011 - 02:54 AM.

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#2
Rediah

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Hello 2clueless: :D

In my humble opinion this seems to be a configuration problem! Did you configure the two wireless (NETGEAR) modem according to ISP's instructions? Do you have the wireless encryption key?

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#3
dsenette

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you said you had a system that was working fine before, did you try to connect to it with a different computer than the one you've always used? have you verified that it's the modem that's having problems and not the device you're trying to connect with?
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#4
2clueless

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I got the problem fixed yesterday, I paid a computer tech to come fix it.

What it was is that the modem needed a security code enetred into it when connectining wirelesly. My ISP tech depart and netgear both just told me to key in the number on the back of the modem. But that was the problem I should have been inserting my passphrase instead of the serial number.

Why both netgear and Optus told me to put in the serial number I have no idea.

But its all working fine now.
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#5
Rediah

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Hi 2clueless:

We are glad to know that your problem is fixed. NETGEAR N150 is a combo i.e. Modem + Wireless Router. The tech may have entered one of the two or both:

  • Password from ISP
  • Wireless encryption key
He may also have configured your wireless connection, please ensure that it is encrypted

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#6
dsenette

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I got the problem fixed yesterday, I paid a computer tech to come fix it.

What it was is that the modem needed a security code enetred into it when connectining wirelesly. My ISP tech depart and netgear both just told me to key in the number on the back of the modem. But that was the problem I should have been inserting my passphrase instead of the serial number.

Why both netgear and Optus told me to put in the serial number I have no idea.

But its all working fine now.


they may have been suggesting that you enter the Wi-Fi Protected Setup PIN # and not the serial #
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