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Blue Screen of Death tcpip.sys


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#1
kgib13

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I'll try to be as clear as possible... Windows 7 32bit - Dell XPS 1530

I have currently been getting the BSOD... it first started when I get try to watch videos... now i constantly get it regardless of what I'm doing.

I receive this

Driver less that or equal to

(The first series of 0's may not be correct because i had to take a picture with my phone ... sorry :D )

STOP: 0x0000000D1 (0x00000000, 0x00000002, 0x00000000, 0x8C8A5E2D)

tcpip.sys - Address 8C8A5E2D base at 8C81F000, DateStamp 4c15a3db

From reading other post I know I need to install something to give you my minidump or zip the file....however I'm not sure how to navigate for my minidump file. Any help would be appreciated. Thanks!

Edited by kgib13, 10 April 2011 - 09:08 PM.

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#2
kgib13

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I have tried zipping the files with windows, 7-zip, and WinRAR but none of them will work. I have tried to simply add the files but it says I do not have access because I'm not the administator........
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#3
hfcg

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This may be an issue with your video driver.
  • Click on the start menu.
  • Right click on computer.
  • Select manage.
  • In the left hand colume, select Device manager.
  • look for Display adaptor OR Graphics adaptor.
  • Right click on the adaptor and select Update driver.
Lets start with this. We may have to go to the Dell website and put in the service tag (on the side of your computer) to get the latest driver for the adaptor.
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#4
kgib13

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According to the search for updates the driver is up to date : /
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#5
hfcg

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Can you look on your computer and tell me what the service tag number is?
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#6
kgib13

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Service Tag: 4W0Q5H1
Express Service Code: 10643267125
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#7
hfcg

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Go to the Dell web site here
Go ahead and update the video driver (download and install).
I should have asked, are you using Norton?
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#8
kgib13

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sorry for the delayed reply... im not using norton but i am using spyware doctor
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#9
kgib13

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installed the update for the driver.....and i've already recieved the BSOD again...and i believe with the same error and stop codes
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