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sonud issues


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#1
steve789

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hey
I recently had to reformat my computer and after when everything was done, i get no more sound, the sound card is built into the motherboard. i have windows XP home edition done all the updates, got service pak3. im i missing something? where would i get the drivers for it? i got an AMD sempron computer.
thanks
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#2
phillpower2

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Hi steve789,
We need to find out what type of onboard audio chip you have, try this Control Panel > Device Manager > Sound, game and video controllers, expand this by clicking +
What is listed, any yellow exclamation marks etc.
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#3
Macboatmaster

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You need the chipset driver and the sound driver and maybe the LAN - network driver from the computer manufacturers site if the computer is branded ie: a Dell, Toshiba etc or from the motherboard site if it is unbranded.

Post the make and model if branded. - full model

If not branded post the make and model of motherboard if known.
If not known
Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

Edited by Macboatmaster, 11 April 2011 - 12:47 PM.

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#4
steve789

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i went into control panel and dint see device manager, i only have sound, speech and audio devices,
when i click it i get (adjust system volume, change sound scheme, change speaker setting) and i get sound and audio devices and speech
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#5
steve789

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here is my report
Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer KS-87437993EEB2
Generator KS
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2011-04-11
Time 14:19


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name KS-87437993EEB2
User Name KS

Motherboard:
CPU Type AMD Sempron, 1600 MHz (8 x 200) 2600+
Motherboard Name Asus K8V-MX (3 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset VIA VT8380 K8M800, AMD Hammer
System Memory 448 MB (PC3200 DDR SDRAM)
BIOS Type AMI (10/14/05)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter VIA/S3 UniChrome Pro
3D Accelerator VIA/S3 UniChrome Pro

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD800JB-00JJC0 (74 GB, IDE)
Optical Drive HL-DT-ST DVDRAM GSA-H10A
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 76308 MB (62282 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Mouse

Network:
Network Adapter VIA Rhine II Fast Ethernet Adapter (99.235.204.222)

Peripherals:
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
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#6
Macboatmaster

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If you wish to go Device Manager go Start, right click My Computer click Properties on the window that opens click Hardware then click Device Manager.
On the device manager look for items with a warning.
One will very probably be the sound video and game controllers as explained by phillpower.

However it may not ID the device, probably showing it as unknown device

The other method is as I described
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#7
Macboatmaster

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Steve789

BEFORE we proceed is this a BRANDED computer - does it have a make and model.
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#8
steve789

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amd sempron is only thing on my tower
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#9
Macboatmaster

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If NOT go here and install the chipset driver first - that is utilities - VIA 4 in 1 driver.
then the LAN
Sound
Graphics and anything else you need.
DO NOT update the BIOS
http://www.asus.com/...K8VMX/#download

Edited by Macboatmaster, 11 April 2011 - 12:37 PM.

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#10
steve789

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thanks Macboatmaster and every one else those drivers form http://www.asus.com/...K8VMX/#download work got sound,
thanks again
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#11
Macboatmaster

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steve789
Pleased it worked and thks for taking the trouble to reply.
You would be surprised how many people do not even bother to reply after asking for help.
All the best with it.
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